Amen Abebe
Springfield,VA
Summary
Customer-oriented salesperson with a strategic mindset and proven track record of building relationships, cultivating partnerships, and growing profit channels. Experienced in growing network connections, introducing products, implementing pricing models, and delivering solutions based on customer needs with a talent for boosting company sales performance.
Overview
3
3
years of professional experience
Work History
Car Salesperson
Hendrick Automotive Group
Woodbridge, VA
04.2024 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained up-to-date database of sales contacts and customer information.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
Media Assistant
Amanuel Ethiopian Evangelical Church
Alexandria, VA
03.2023 - Current
Social Media Content Creator
Tayitu Cultural and Educational center
Silver Spring, MD
12.2022 - Current
- Developed content strategy to increase social media followers and engagement.
- Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
- Collaborated with marketing team to develop creative campaigns and strategies.
- Monitored analytics and metrics to evaluate the performance of campaigns.
- Researched trending topics related to target audience.
- Reviewed user feedback and comments to improve content quality.
- Participated in weekly meetings with stakeholders to discuss progress of campaigns.
- Generated reports regarding the success of social media initiatives.
- Brainstormed ideas for new video concepts and stories.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
Intern
Keri Shull Real Estate Team
Arlington, VA
07.2023 - 01.2024
- Created content for website pages, blog posts, and other online platforms.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Coordinated appointments to show homes to prospective buyers.
- Attended industry events such as conventions and seminars.
- Planned and coordinated open house events to move properties.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Identified potential buyers through cold calling.
- Promoted active listings through social media marketing, open houses and newsletters.
- Responded promptly to client inquiries via phone or email.
- Coordinated appointments with prospective buyers to showcase houses and plots.
Server
Pupatella
Springfield, VA
10.2022 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
Senior Crew Member
Wendy's
Burke, VA
11.2021 - 10.2022
- Maintained a clean and safe work environment by following sanitation guidelines and adhering to safety regulations.
- Provided excellent customer service by greeting customers, responding to inquiries, resolving complaints, and processing payments.
- Prepared food items such as sandwiches, salads, entrees, drinks, and desserts according to standard recipes.
- Organized the storeroom area ensuring that all items were properly labeled and stored correctly.
- Managed cash register transactions accurately while maintaining a balanced drawer at the end of each shift.
- Supervised junior staff members ensuring they followed instructions correctly and met performance goals.
- Assisted in training new crew members on proper food preparation techniques and customer service protocols.
- Ensured all daily tasks were completed efficiently and effectively according to company standards.
Education
High School Diploma -
West Springfield High School
Springfield, VA06-2023
Skills
- Content Development
- Event Planning
- Problem-Solving
- Lead Follow Up
- Social Media Marketing
- Sales Presentations
- Fluent in Amharic
- Order Management
- Documentation And Reporting
- Sales Conversion
- Professional Demeanor
- Verbal and Written Communication
- Appointment Scheduling
- Live Performances
Languages
English
Professional
Amharic
Professional
Affiliations
- Participated and organized events with professionals
- Part of a church Choir at a local church occasionally leading Solo worship.
Accomplishments
- Performed in a well known Theatre show as an Actress for a play.
Timeline
Car Salesperson
Hendrick Automotive Group
04.2024 - Current
Intern
Keri Shull Real Estate Team
07.2023 - 01.2024
Media Assistant
Amanuel Ethiopian Evangelical Church
03.2023 - Current
Social Media Content Creator
Tayitu Cultural and Educational center
12.2022 - Current
Server
Pupatella
10.2022 - 08.2023
Senior Crew Member
Wendy's
11.2021 - 10.2022
High School Diploma -
West Springfield High School