Amen ADANE
Arlington,VA
Summary
Summary:
Experienced Quality Assurance (QA) and IT Support Specialist with a proven track record of ensuring software quality and providing technical support. Proficient in conducting comprehensive testing, identifying defects, and implementing solutions to enhance product functionality. Skilled in troubleshooting hardware and software issues, resolving technical problems efficiently, and delivering exceptional customer support. Strong communicator with the ability to collaborate effectively across teams to achieve project objectives. Committed to continuous learning and staying updated with emerging technologies in the IT industry.
Overview
11
11
years of professional experience
Work History
QA Engineer
BLUE CROSS BLUE SHIELD
01.2024 - Current
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Reduced product defect rates by creating robust test cases and meticulously executing them.
- Improved team efficiency with streamlined test processes, resulting in faster release cycles.
- Ensured optimal user experience by conducting thorough usability testing on multiple platforms.
- Minimized security risks by performing vulnerability assessments and implementing best practices in secure coding techniques.
- Supported continuous integration efforts with timely execution of automated test suites, ensuring rapid feedback to developers.
- Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
IT Support Specialist
CPR Cell Phone Repair
01.2022 - 01.2023
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Coordinated vendor relations for software licensing agreements and hardware purchases, securing cost-effective solutions for the organization.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Monitored systems in operation and quickly troubleshot errors.
Quality Assurance Analyst
Bank Of America
07.2019 - 12.2022
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Managed end-to-end test cycles for comprehensive evaluation of system performance and functionality.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Participated in requirements and used case reviews.
IT Support Specialist
WALIA TAX
04.2018 - 05.2019
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Assisted in the successful migration to a new server platform with minimal interruptions to business operations.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
Quality Assurance Analyst
BMS PRACTICE
01.2015 - 03.2018
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of
- Fixed identified issues to increase productivity and boost workflows.
- Participated in requirements and used case reviews.
- Designed, documented and executed test scenarios to identify software bugs.
Quality Assurance Analyst
ADP
05.2013 - 12.2014
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Skills
- Regression Testing
- Performance Testing
- Load testing
- Functional Testing
- Help Desk Support
- Application support
Timeline
QA Engineer
BLUE CROSS BLUE SHIELD
01.2024 - Current
IT Support Specialist
CPR Cell Phone Repair
01.2022 - 01.2023
Quality Assurance Analyst
Bank Of America
07.2019 - 12.2022
IT Support Specialist
WALIA TAX
04.2018 - 05.2019
Quality Assurance Analyst
BMS PRACTICE
01.2015 - 03.2018
Quality Assurance Analyst
ADP
05.2013 - 12.2014