Amen Beckley
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 + years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Facilities Office Assistant/Notary Public
Milligan Books
12.2014 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed duties as a notary public
- Kept record over inventory and restocking
- Set up conference calls, inventory and prepared books for events and signings, made accommodations
for guest that presented their books at events. - Provided excellent customer service.
Customer Service Representative
Alta Resources / Adidas
03.2017 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Worked with Adidas Corporate team directly.
- Facilitated customer service and website tech support for Yeezy supply website.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered call back calls when phone lines were heavy because new shoe releases.
- Experience in working overnight shifts and holidays.
- Improved drastically from team building meetings,1 on 1 coaching's with team leaders and reviews.
Sales Floor Representative
Old Navy
02.2017 - 06.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Unloaded merchandise from shipments
- Experience working night shifts and Holidays
Back of House Team Member/Leader
TJ Max
07.2017 - 03.2018
- .Broke down pallets, sort merchandise, layup clothes, put sensors on purses, shoes, luggage and
any merchandise needing sensors or tags. - Assist in unloading merchandise from shipments.
- Experience working overnight and holidays
- Assemble furniture correct or assemble fixtures. Walk and maintain sales floor while providing excellent customer service.
- Removed garbage, compost, and recycling, and placed in designated container areas.
Back of House Lead /Sales Floor Representative
Toys R Us
11.2016 - 02.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- · Managed the back of house area, brought out items for customers such as power wheels, bikes, toys,
baby food, etc. - Experience assembling products such as bikes, treehouse homes etc.
- Knowledgeable in start up tech and electronics
- Promoted to a lead position quickly upon hiring.
- Recommended and brought on new employees
- Walked and maintained the Floor and aisles while provided excellent customer service.
Store Clerk
Vons
11.2012 - 04.2014
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted and assisted customers with any concerns regarding returns or any general questions. Maintained the front of store, providing a steady workflow.
- Provided excellent customer service
Education
High School Diploma -
Mt San Antonio College
Walnut, CA06.2024
Skills
- Dictation and Transcription
- Cash Drawer Management
- Accounting and Bookkeeping
- Administer Payroll
- Office Supplies and Inventory
- Employee Communications
- Client Correspondence
- Computers and Technology
- Customer Service
- Identifying Errors
- Maintenance Requirements
- Administrative Support
- Client Satisfaction
- Order Placement
- Telephone Support
- Manage Correspondence
- Multitasking and Time Management
- Organizing and Categorizing Data
- Set Appointments
- Workflow Processes
- Purchase Orders
- Facility Support
- Office Support
- Research and Analytical Skills
- Social Media Updating
- Cost Management
- Organize Files
Certification
- Licensed Notary public - 3 years
Timeline
Back of House Team Member/Leader
TJ Max
07.2017 - 03.2018
Customer Service Representative
Alta Resources / Adidas
03.2017 - 06.2019
Sales Floor Representative
Old Navy
02.2017 - 06.2019
Back of House Lead /Sales Floor Representative
Toys R Us
11.2016 - 02.2017
Facilities Office Assistant/Notary Public
Milligan Books
12.2014 - Current
Store Clerk
Vons
11.2012 - 04.2014
High School Diploma -
Mt San Antonio College