Summary
Overview
Work History
Education
Skills
Timeline
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Amena Syeda

Jonesboro,AR

Summary

Dependable and courteous front desk receptionist with experience offering excellent administrative, customer service and financial management abilities. Focused on providing professional service and support to every visitor. Positive nature with excellent people skills. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Organized and flexible with proven performance in fast-paced, high-stress environments.

Overview

12
12
years of professional experience

Work History

Store Clerk

LPK Enterprises
Jonesboro , AR
01.2019 - 08.2023

Administrative Clerk

Encore Capital
Houston, TX
07.2015 - 03.2018
  • Managed daily office operations, including scheduling appointments and managing incoming calls.
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Coordinated travel arrangements for staff members.
  • Answered inquiries from customers regarding services or products offered by the company.

Front Desk Receptionist

New Vistas Constructions
Hyderabad, Telangana, India
01.2014 - 12.2015
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.

Front Desk Receptionist

Eminent Constructions
Hyderabad, Telangana
07.2012 - 12.2013
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.

Coordinator

International Travel Services
Mumbai, Maharashtra
03.2011 - 06.2012
  • Provided clients with brochures, guides and maps to assist with trip preparation.
  • Booked transportation and hotel reservations using computer or telephone.
  • Coordinated ground transportation to and from accommodations for clients.
  • Resolved any issues related to travel plans and services.

Education

MBA - Human Resources Management

Presidency School of Business
Hyderabad
12-2012

Bachelor of Commerce -

Osmania University
Hyderabad
04-2009

Skills

  • Skilled in MS Office
  • Fluent in English
  • Customer Service
  • Administrative Support
  • Project Management
  • Front Office Management
  • Telephone Etiquette
  • Bookkeeping
  • Customer Assistance and Interaction
  • Basic Accounting
  • Strategic Planning
  • Meeting Scheduling

Timeline

Store Clerk

LPK Enterprises
01.2019 - 08.2023

Administrative Clerk

Encore Capital
07.2015 - 03.2018

Front Desk Receptionist

New Vistas Constructions
01.2014 - 12.2015

Front Desk Receptionist

Eminent Constructions
07.2012 - 12.2013

Coordinator

International Travel Services
03.2011 - 06.2012

MBA - Human Resources Management

Presidency School of Business

Bachelor of Commerce -

Osmania University

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Amena Syeda