Amena Williams
Executive Director
Harrison,AR
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
4025
4025
years of post-secondary education
2
2
Certifications
Work History
Executive Director
Ozark Healing Center
Rogers, AR
04.2025 - Current
- Managed cost control to stay within budget and maximize profitability.
- Implemented improvements to enhance operational efficiencies.
- Aligned departmental goals with the company's strategy for consistent high performance.
- Supervised and motivated a team of six staff members for optimal productivity.
- Coordinated staff training and provided leadership for program operations.
- Collaborated with teams to identify and resolve issues.
- Proactively adjusted operations to enhance program success.
- Addressed client concerns effectively.
- Reviewed resumes and interviewed candidates to evaluate qualifications.
Qualified Behavioral Health Professional II (QBHPII)
Arisa Health
Harrison, AR
04.2024 - 04.2025
- Provide support for the integrated care program and Assertive Community Treatment in Boone County.
- Serve as the logistics lead person and may schedule, review, organize, and conduct work by following developed policies and procedures under the direction of the administrative or clinical manager.
- Provide instruction and feedback to others identified by the administrative manager.
- Function as part of a multidisciplinary team and communicate client progress to the team.
- Provide timely and quality documentation of clinical services.
Executive Director/Counselor (Hybrid)
True Self Recovery
Rogers, AR
01.2020 - 04.2024
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover.
- Created promotional materials and provided insightful information to social media, websites, and print media to educate the public.
- Implemented organizational plan with clear roles and responsibilities to enhance processes, maintain quality, and enforce regulatory compliance.
- I interviewed, supervised, and motivated 50-plus staff members to achieve optimal productivity.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Coordinated and implemented effective training for all staff.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Created, maintained, and updated clinical related documents.
- Resolved client issues.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Substance Abuse Counselor
Dr. Paul’s Behavioral Health aka Spencer Recovery
Eureka Springs, AR
09.2019 - 01.2020
- Administered MCMI's and review with client.
- Case management- assessed client needs and provided a plan of action with the input of the client.
- Administered Biopsychosocial and ASI.
- Developed Discharge and Aftercare Plan.
- Charted client information including DAP Notes and Group notes.
- Administered PHQ-9.
- Helped clients regarding their 'Problem List.'
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual Master Treatment plan goals based on history and diagnosis.
Loan Assistant
First National Bank of North Arkansas
Berryville, AR
01.2018 - 09.2019
- Type new and extended Consumer, Agriculture, and Commercial Loans.
- Processed Paid Notes.
- Track and Reporting for Real Estate Proctor Insurance.
- Processed payments.
- Processed File Maintenance Requests.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Delivered excellent customer service and answered questions from borrowers throughout the loan process.
Substitute Teacher
PCMI Services
Eureka Springs, AR
05.2017 - 05.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Loan Operations
First National Bank of North Arkansas
Berryville, AR
10.2012 - 05.2017
- File maintenance & monitoring.
- Located and sent corrections on newly originated loans and renewals as well as monitoring their completions.
- Provided customer care & service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
Assistant Office Manager
Berryville Ford
Berryville, AR
02.2009 - 10.2012
- Accounts receivable/payable.
- Processed payroll.
- Maintained work & repair orders to ensure completion in a timely manner.
- Processed customer applications to open credit accounts.
- Social Media Administrator.
- Advertisements & radio ad organizer.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Educated customers about billing, payment processing and supporting policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers and maintained adequate cash supply.
Education
BA - Psychology
John Brown University
Siloam Springs, AR12.2025
High School Diploma -
Omaha High School
Omaha, AR05.1998
Skills
- Business development
- Staff management
- Budgeting and financial management
- Human resources
- Business administration
- Compliance and operations regulations
Accomplishments
- Supervised team of 6-50 staff members.
Certification
Certified Alcohol & Drug Counselor
Timeline
Executive Director
Ozark Healing Center
04.2025 - Current
Crisis Prevention Institute Verbal Intervention Trainer
10-2024
Certified Alcohol & Drug Counselor
06-2024
Qualified Behavioral Health Professional II (QBHPII)
Arisa Health
04.2024 - 04.2025
Executive Director/Counselor (Hybrid)
True Self Recovery
01.2020 - 04.2024
Substance Abuse Counselor
Dr. Paul’s Behavioral Health aka Spencer Recovery
09.2019 - 01.2020
Loan Assistant
First National Bank of North Arkansas
01.2018 - 09.2019
Substitute Teacher
PCMI Services
05.2017 - 05.2018
Loan Operations
First National Bank of North Arkansas
10.2012 - 05.2017
Assistant Office Manager
Berryville Ford
02.2009 - 10.2012
BA - Psychology
John Brown University
High School Diploma -
Omaha High School
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