Amena Khtun
Bronx,NY
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Overview
2
2
years of professional experience
Work History
Patient Care Coordinator
Personal Touch Home Health Care
Bronx, NY
09.2022 - 03.2023
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Developed treatment plans based on individualized assessment of each patient's needs.
Cashier
Cs Corporation
Bronx, NY
04.2022 - 07.2022
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Medical Assistant
Shaheed Ahsan Ullah Master General Hospital
Tongi , Dhaka
11.2020 - 12.2021
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
Education
Associate of Applied Science - Medical Assisting
Shahid S.a. Memorial Medical Institute
Dhaka01-2019
High School Diploma -
Sahajuddin Sarkar Model School And College
Dhaka03-2014
Skills
- Patient Relations
- Patient Care Coordination
- Organizational standards
- Healthcare operations
- Inventory Management
- Patient Education
- Meeting Preparation
- Patient Care
- Healthcare knowledge
- Patient Registration
- Vendor Relationship Management
- Strategic Planning
- Critical Thinking Skills
- Documentation
- Medical Terminology
- Organizational Skills
- Case Management
- Nursing
- Patient Outreach and Follow-Up
- Quality Assurance
- Patient Records Management
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Urdu
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Recognized for outstanding dedication to patient care.
- Achieved [Result] through effectively helping with [Task].
Work Preference
Work Type
Full TimeInternshipPart TimeLocation Preference
On-SiteImportant To Me
4-day work weekFlexible work hoursHealthcare benefitsCareer advancementWork-life balance401k matchPaid sick leaveTeam Building / Company RetreatsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Care Coordinator
Personal Touch Home Health Care
09.2022 - 03.2023
Cashier
Cs Corporation
04.2022 - 07.2022
Medical Assistant
Shaheed Ahsan Ullah Master General Hospital
11.2020 - 12.2021
Associate of Applied Science - Medical Assisting
Shahid S.a. Memorial Medical Institute
High School Diploma -
Sahajuddin Sarkar Model School And College