Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
Generic

Amenda Beck

Irvine,CA

Summary

Results-driven management professional with track record of optimizing team performance and driving business growth. Skilled in strategic planning, project management, and fostering collaborative environments. Known for adaptability and delivering consistent results in dynamic settings. Strong focus on leadership, problem-solving, and effective communication.

Overview

20
20
years of professional experience

Work History

Associate Manager Sales Operations

Integra LifeSciences
09.2024 - Current
  • Collaborate closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Nurture strong relationships with key stakeholders including sales, supply chain, healthcare compliance, legal, finance, and quality partners while fostering collaboration and mutual support.
  • Successfully manage the equipment & logistics (E&L) team's multiple high-priority commercial engagement programs for the sales field such as evaluations, rentals, and placements; while maintaining strict deadlines and ensuring optimal resource allocation.
  • Spearhead the redlining of evaluation contracts on customer paper. Oversee full execution of evaluation agreements by coordinating with the sales field, legal, and contracts teams to ensure accuracy, compliance, and timely turn around period for evaluation contracts.
  • Oversee the deployment and retrieval of capital pooled and finished goods equipment across multiple distribution centers, ensuring operational effectiveness and timely asset management.
  • Provide strategic guidance on field consignment program requirements to ensure compliant management of consignment inventory among sales representatives, aligning practices with Standard Operating Procedures (SOPs) and corporate policies.
  • Contributed to the development of Standard Operating Procedures (SOPs) and work instruction to govern key programs and processes, including field consignment, order management, and sample program management.
  • Deliver exceptional support to the sales field by responding with urgency, anticipating needs, and proactively connecting to resolve issues to enhance customer satisfaction.
  • Present comprehensive reports on key performance indicators, driving data based decision making among leadership teams.
  • Collaborate closely with the healthcare compliance team to submit reportable transactions on compliance reports and present findings at quarterly compliance meetings, helping internal stakeholders adhere to policies and organizational guidelines.
  • Mentor and support employees by promoting open lines of communication through one-on-one meetings and team engagement activities.
  • Conduct performance evaluations of staff members, providing constructive feedback and identifying areas for growth and development by offering stretch assignments.
  • Lead bi-weekly team meetings to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful completion of deliverables.

Senior Analyst, Customer Support

Johnson & Johnson, Cerenovus
04.2021 - 09.2024
  • Orchestrated launching of the newly created Cerenovus Customer Support Team. The initiative: create, adapt, improve processes to areas of responsibility within the team. Singlehandedly managed the Customer Support Team in process management, order troubleshooting, product eligibility needs and manual allocation tasks.
  • Helped identify and review business end to end processes by addressing opportunities for operational, financial and technology improvements/efficiencies. Actively initiated and sought out stakeholders to start process improvement collaborations.
  • Standardized processes by creating missing process flows, formulating Work Instructions/Quick Reference Tools and Standard Operating Procedures (SOP) to be used by the business unit.
  • Served as main liaison and subject matter expert in areas of order and program management between business partners (marketing, supply chain, sales organization, customer service, clinical, medical affairs, etc.) and commercial operations.
  • Demonstrated detailed understanding of the business in support of commercial objectives, strategy, and current programs and pathways that drive growth.
  • Effectively collaborated with marketing on new product launches with input to eligibility, account and product set up, and material master creation and assignment. Also, was actively involved in marketing program management for competitive swap out, success programs and upgrade programs.
  • Responsible for tracking and analysis of data (backorders & sales history) for report preparation and delivery. Helped manage the backorder log through daily reports and actively worked with the leadership team to allocate and prioritize by case, account, and/or trunk stock needs.
  • Gatekeeper for CPC (Contracts Pricing Committee) meetings; by preparing the presentation deck, presenting to the committee, and recording meeting minutes.
  • Led the CSS COSE Ambassador Team as Lead Ambassador (January-December 2023) – planned and organized engagement and community service events for the CSS COSE organization. Managed event(s) budget and supervised team to stay on task for planning and delivering events on time.
  • Spearheaded the creation of the CSS COSE Co-Op/Internship program. Initiated dialogue with local university contacts and actively recruited at on-campus and virtual career fairs, conducted interviews, helped onboard, and collaborated with different functions to implement a robust intern schedule.

Service Coordinator II - Technical Services Department Back Office

Kelly OCG, providing services for Biosense Webster, Inc. (BWI)
01.2020 - 04.2021
  • Supported field organization as an internal resource by compiling reports and fulfilling requests for license keys, orders, service agreements/warranties, quotations, work order creation, invoices, any documentation needs and general inquiries.
  • Managed coordinators and provided support for onboarding activities. Supervised team’s daily task output.
  • Acted as main liaison for specific areas of responsibilities including administration, installation, and R&D by supporting team with solutions to questions and updates to processes.
  • Helped maintain team’s data integrity by implementing “clean up” projects utilizing Salesforce reports. Supervised team to ensure that these special projects were completed accurately within targeted deadline.
  • Led and designed team meetings to train new employees on tasks and processes to achieve optimal deliverables.
  • Contributed to creating and updating vital reference tool for (Task Instruction Manuals) processes.

Order Management Specialist

Canon Medical Systems USA, Inc.
10.2011 - 01.2020
  • Responsible for managing and processing customer purchase orders, billings, and sales orders for zones with the highest volume.
  • Generated invoices and confirmed shipments of equipment that were released from inventory to customer.
  • Troubleshot and worked with Accounting, Field Sales Teams, Logistics, Accounts Receivable, Business Unit, and Contracts to resolve any issues related to invoices and orders to ensure SOX compliancy.
  • Worked on Group Purchasing Organizations (GPO) bulk buy deals and ensured promotional pricing, T&C’s, and fees were accurate.
  • Generated reports that included daily ROA Error Reports and Bookings Analysis Reports.
  • Provided input on internal audits by providing shipment and order documentation.
  • Corresponded with internal/external customers regarding billing questions and discrepancies on invoices.

Quotation Specialist

Canon Medical Systems USA, Inc.
08.2005 - 10.2011
  • Managed quote preparation, sales order and sales order revision processing for 4 zones.
  • Helped train all new hires on software, process and policies.
  • Accessed and verified ‘Special Pricing Request’ (SPR) details for accuracy and acquired approval on pricing to release quotes.
  • Communicated sales promotions to sales staff to ensure that quotes and SPRs followed promotions.
  • Coordinated efforts with Finance to prepare all order forms and order revisions to ensure timely bookings.
  • Used the Price Book tool to prepare quotes and RFP bids for government entities.

Education

Bachelor of Science - International Studies

University of California Irvine
Irvine, CA
06.2002

Skills

  • Proficient in Salesforce, Oracle, SAP, JDE, Qlik, and Microsoft Office
  • Great leadership skills with high motivation to drive and meet deliverables
  • Strong written and verbal communicator
  • Experienced in different operational roles in the MedTech industry

Languages

English
Native or Bilingual
Spanish
Limited Working
Korean
Native or Bilingual

Timeline

Associate Manager Sales Operations

Integra LifeSciences
09.2024 - Current

Senior Analyst, Customer Support

Johnson & Johnson, Cerenovus
04.2021 - 09.2024

Service Coordinator II - Technical Services Department Back Office

Kelly OCG, providing services for Biosense Webster, Inc. (BWI)
01.2020 - 04.2021

Order Management Specialist

Canon Medical Systems USA, Inc.
10.2011 - 01.2020

Quotation Specialist

Canon Medical Systems USA, Inc.
08.2005 - 10.2011

Bachelor of Science - International Studies

University of California Irvine

Awards

J&J Inspire Awards 2021, 2022, 2023, 20224, 

2023 Cerenovus Silent Partner Award 

CSS One Team, One Win Award – Q2 2024 for Cerenovus

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