Amanda Mendoza
Customer Service
Rock Springs,WY
Overview
1
1
Language
18
18
Plus Years of Experience
Summary
Well-organized,dependable,quick learner, bilingual with effective communication. Committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Team player with effective communication, organization skills, with many years of experience managing daily administrative support tasks and operations in industry. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, assigning tasks and scheduling. Accurate when entering information and keeping organized filing systems.
Education
High School Diploma -
South Bay Community School
Hawthorne, CA 02.1998 - 05.2000
Work History
Front Desk Manager
Motel 6 Hotel
Rock Springs, WY
03.2022 - 08.2022
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided hotel guests with information regarding casino, restaurants and fitness center.
- Performed concierge services for guests.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Provided services efficiently and with high level of accuracy.
- Resolved guest complaints by addressing issues with rooms promptly.
- Anticipated guests' needs and responded to requests within reasonable amount of time.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked guests in out of hotel, made reservations and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Collected room deposits, fees and payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Designed employee work schedules to address complete operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Managed front desk maintenance of client records and lab data.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive customer information during check-ins and room changes.
- Increased customer service ratings through personable service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained transaction security by verifying payment cards against identification.
Manager
Sweet Dreams Party Supplies & Money Transfers
Rock Springs, WY
01.2020 - 06.2021
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Prepared annual budgets with controls to prevent overages.
- Evaluated suppliers to maintain cost controls and improve operations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Customer Service Reprensentative
People Ready Staffing Agency
Riverside, CA
05.2018 - 12.2019
- This is a staffing agency and I accept different type of jobs..
- I have worked for different event venues, sales, cashier, payroll accountant, general labor, warehouse assignments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales and Marketing Manager
Ca. Lifeline
Riverside, CA
09.2016 - 06.2019
- I was in charge of sales, advertising through social media, inventory, keeping track of payroll and commissions, eventually I also started my own team and needed to train them and start doing everything for my whole team in order for us to stay on top.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Managed and motivated sales team to increase revenue 100% .
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed sales promotions and marketing strategies on major social media sites.
General Laborer
Precise
Holly, CA
07.2018 - 12.2018
- I created displays, labeled the products, packaged the items and got them ready to ship.
- Measured dimensions of finished pieces for conformance to specifications.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Loaded, unloaded and moved material to and from storage and production areas.
- Led inventory processes to minimize project lags.
- Read work orders to determine work assignments and equipment and materials needed.
- Performed quality checks on products and materials to identify any defects.
- Notified supervisors of defective equipment or material.
Cashier
Chuck E Cheese
Salinas, CA
09.2014 - 06.2015
- I had the opportunity to have many different job descriptions while working here
- I was a cashier, kid check, I worked the area where the prize's got redeemed, I dressed up as Chuck-E, I prepped and cooked the food, I did the inventory to the prizes, I eventually learned to open and close the store.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Created price tags and merchandise signs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Stocked, tagged and displayed merchandise as required.
Warehouse Worker
Taylor Farms
Salinas, CA
08.2014 - 02.2015
- Wash, cut, prep, and package produce
- Put product into shipping boxes and add shipping label to boxes
- Palletize boxes on pallet.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Loaded, unloaded and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Warehouse Associate
Mann Packing Co
Salinas, CA
07.2014 - 11.2014
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Worked safely around moving machinery.
Cashier
Six Flags Magic Mountain
Valencia, CA
02.2013 - 06.2013
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Created price tags and merchandise signs.
Event Planner & Decorator
Bizzy Bugz Shop
Salinas, CA
10.2010 - Current
- I am the owner of Bizzy Bugz Shop
- However due to many changes in my life and relocation I decided to put my business on hold for a few years and start it again in 2023
- Coordinated with participating vendors during event planning.
- Established working relationships with clients by organizing various events.
- Authorized financial transactions with vendors for event services.
- Performed event coordination for larger parties and gatherings.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Coordinated florists, photographers and musicians during for events.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Reviewed event bills to confirm accuracy and approve payment.
- Developed post-event reports to determine effectiveness of each event.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Managed administrative logistics of events planning, event booking and event promotions.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
In-Home Caregiver
I.H.S.S 713 La Guardia
Salinas, CA
10.2003 - 07.2012
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Skills
Hospitality service expertise
Problem-solving skills
Time management
Team Building
Complaint management
Word processing
Credit and cash payments
Bookkeeping
Department communication streamlining
File management
Social perceptiveness
Oral and written communications
Administrative support
Sales expertise
Registration
Staff Management
Guest services
Company policies and procedures
Training and mentoring
Cash Handling
Check-in and check-out procedures
Registration processing
Inventory oversight
System updates
Cash control
Automated telephone systems
Complaint resolution
Multi-line phone talent
POS systems expert
Warehousing functions
Account management
Strategic sales knowledge
Money handling abilities
Route dispatch
Creative problem solving
Professional telephone demeanor
Retail store support
Shipping procedures understanding
Stocking and replenishing
Service standard compliance
Technical Support
Retail materials management
Recordkeeping strengths
Receiving support
Staff education and training
Order fulfillment
Key stakeholder relationship building
Stock management
Key holder experience
Report preparation
Room assignments
Multi-line phone systems
Business correspondence
Quickbooks
Keyboarding skills
Cross-functional communication
Managing purchasing activities
Organization
Payment posting
Payroll Processing
Inter-office communications
Supply ordering
Office administration
Appointment Scheduling
Expense tracking
Scheduling and calendar management
Customer Response
Business Management
Client relations
Planning and Organization
Administration
Marketing and advertising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front Desk Manager
Motel 6 Hotel
03.2022 - 08.2022
Manager
Sweet Dreams Party Supplies & Money Transfers
01.2020 - 06.2021
General Laborer
Precise
07.2018 - 12.2018
Customer Service Reprensentative
People Ready Staffing Agency
05.2018 - 12.2019
Sales and Marketing Manager
Ca. Lifeline
09.2016 - 06.2019
Cashier
Chuck E Cheese
09.2014 - 06.2015
Warehouse Worker
Taylor Farms
08.2014 - 02.2015
Warehouse Associate
Mann Packing Co
07.2014 - 11.2014
Cashier
Six Flags Magic Mountain
02.2013 - 06.2013
Event Planner & Decorator
Bizzy Bugz Shop
10.2010 - Current
In-Home Caregiver
I.H.S.S 713 La Guardia
10.2003 - 07.2012
High School Diploma -
South Bay Community School
02.1998 - 05.2000