Amenina Opet
Honolulu,HI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Cashier
McDonalds
Kailua, HI
02.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Case Management
Kokua Kalihi Valley (CFS)
Honolulu, HI
03.2010 - 10.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our clients and patients and
- Provided interpretation between doctors and patients
- Advocate for clients at other agencies
- Calls patients and clients for appointment's reminders
- Called different clinic for referral patients
- Helped clients filling out job, housing, welfare benefits and anything that related to application
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Security Officer
Securitas Security Services USA
Honolulu, HI
02.2008 - 02.2016
- Observed people's behavior for signs of potential criminal activity or threats against individuals or property.
- Operated two-way radios and mobile phones while maintaining radio contact with fellow officers at all times.
- Wrote reports detailing events and people involved.
- Communicated with other departments and coordinated responses to suspicious activities.
- Communicated and coordinated responses to suspicious activities.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Provided directions and information to visitors upon request.
- Assisted victims of crime in obtaining medical attention when necessary.
- Communicated effectively with staff members, supervisors, other law enforcement personnel, and citizens regarding security matters.
- Responded quickly to alarms triggered by intrusion detection systems and provided assistance as needed.
- Performed security checks on buildings, grounds, and parking lots while patrolling assigned area.
- Monitored assigned areas for any suspicious activity or persons and responded to emergency calls.
Education
Associate of Arts - Liberal Arts and General Studies
Honolulu Community College
Honolulu, HI12.2023
Skills
- Payment Processing
- Cash Register Operation
- Customer Assistance
- ID Verification
- Issue Resolution
- Order Verification
- Client Advocacy
- Community Outreach
- Case Management
- Records Management
- Patient Support
- Social Work
- Patient Assessment
- Community Resources
- Relationship Building
- Problem-Solving
- Organization and Multitasking
- Case Management Tracking
- Patient Needs Assessment
- Email and Telephone Etiquette
- Annual Case Reviews
- Conflict Resolution
- Case Needs Assessment
- Indirect Patient Care
Languages
English
Professional
Spanish
Limited
Chuukese
Professional
References
References available upon request.
Timeline
Cashier
McDonalds
02.2023 - Current
Case Management
Kokua Kalihi Valley (CFS)
03.2010 - 10.2023
Security Officer
Securitas Security Services USA
02.2008 - 02.2016
Associate of Arts - Liberal Arts and General Studies
Honolulu Community College