Amenua El
Charlotte,NC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
5
5
years of professional experience
Work History
Houskeeping Supervisor
LaQuinta Inn & Suites
05.2003 - 08.2006
- Managed laundry sorting, washing, drying, and ironing.
- Contributed to hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by brand.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Completed schedules, shift reports, and other business documentation.
Housekeeper/Shuttle Van Driver/Breakfast Attendant
LaQuinta Inn & Suites
09.2001 - 05.2003
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Verified cleanliness and organization of storage areas and carts.
- Returned emptied garbage receptacles to proper locations.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Operated with safety and skill to avoid accidents and delays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adhered to tight schedule and met departure and arrival deadlines.
- Monitored dining room inventory and replenished as necessary.
- Managed food preparation tasks effectively, meeting demands of peak service hours with ease.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with fellow team members to maintain smooth operations during busy breakfast hours.
- Drove 8-12-passenger shuttle bus to and from terminal.
- .
Education
No Degree - Hotel Restaurant Management
Central Piedmont Community College
Charlotte, NC05.2005
High School Diploma -
Mullins High School
Mullins, SC06.1999
Skills
- Data Entry
- Analytical and Critical Thinking
- Microsoft Word
- Basic Math
- Problem-Solving
- Organization and Time Management
Timeline
Houskeeping Supervisor
LaQuinta Inn & Suites
05.2003 - 08.2006
Housekeeper/Shuttle Van Driver/Breakfast Attendant
LaQuinta Inn & Suites
09.2001 - 05.2003
No Degree - Hotel Restaurant Management
Central Piedmont Community College
High School Diploma -
Mullins High School