AMER ABUHAWILEH
Chicago,IL
Summary
Dynamic multilingual professional with strong experience in hospitality, guest safety, and customer service. Known for calm communication, high-pressure decision-making, and warm, guest-focused interaction. Skilled in multicultural communication and committed to delivering exceptional service in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Marketing Advisor
Arab Gate / Healthy Cola
01.2024 - Current
- Developed marketing strategies and brand positioning concepts.
- Analyzed customer behavior and communication styles.
- Contributed to product launches, promotions, and multicultural outreach.
Sales Representative
Project M Motors
2023 - Current
- Managed customer meetings, test drives, and sales negotiations.
- Ensured a premium, trustworthy experience for all clients.
- Handled multi-step documentation, logistics, and customer relations.
Sales Representative & Customer Service
Roofing Company
2024 - 2024
- Delivered strong client communication and project coordination.
- Provided consultation, follow-up, and problem resolution.
- Developed advanced persuasion and customer-care skills across diverse communities.
Customer Service & Transportation Specialist
Uber
01.2023 - Current
- Delivered exceptional service to thousands of passengers.
- Managed time-sensitive and stressful situations with calm professionalism.
- Ensured guest comfort, safety, and a welcoming atmosphere.
Lifeguard
Six Flags Great America
2022 - 2022
- Ensured guest safety and responded calmly and efficiently to emergencies.
- Maintained high awareness in fast-paced, high-traffic environments.
- Assisted guests and provided a positive, welcoming experience.
Operations Manager
East Bakerirs
2018 - 01.2022
- Led daily operations, customer service, and staff coordination.
- Trained employees in hospitality standards and guest interaction.
- Ensured product quality, smooth workflow, and customer satisfaction.
Education
Master's Studies - Business Management
University of Cádiz
Spain01-2023
Bachelor of Science - Medical Laboratory Sciences
University of Jordan
Jordan, Ammman01-2018
Skills
- Premium Customer Service
- Multilingual Communication
- Emergency Awareness & Safety
- Conflict Resolution
- Hospitality & Guest Comfort
- High-Pressure Decision-Making
- Sales & Relationship Building
- Cross-cultural awareness
- Professional Grooming
- Collaborative teamwork
Languages
Arabic (Native)
English (Fluent)
Spanish (Fluent)
Accomplishments
Delivered 6,000+ five-star customer service experiences across multiple roles.
Resolved guest issues quickly, contributing to near-perfect satisfaction scores.
Trained and supported 5–10 team members, improving service quality and workflow.
Enhanced operations, resulting in 15–20% faster customer turnaround.
Applied marketing strategies that increased engagement for Arab Gate / Healthy Cola.
Certification
- Lifeguard Safety Training – Six Flags
- CPR / First Aid Awareness
- Customer Service & Sales Skills
- Safety & Emergency Response Basics
Timeline
Marketing Advisor
Arab Gate / Healthy Cola
01.2024 - Current
Customer Service & Transportation Specialist
Uber
01.2023 - Current
Sales Representative
Project M Motors
2023 - Current
Sales Representative & Customer Service
Roofing Company
2024 - 2024
Lifeguard
Six Flags Great America
2022 - 2022
Operations Manager
East Bakerirs
2018 - 01.2022
Master's Studies - Business Management
University of Cádiz
Bachelor of Science - Medical Laboratory Sciences
University of Jordan