Amer Alfakhouri
Amman
Summary
Hospitality Manager with 30+ years of international experience in hotel and restaurant operations. Skilled in Food & Beverage management, staff leadership, event planning, and operational excellence. Proven ability to increase revenue, improve service quality, and manage teams of 150+ employees.
Overview
32
32
years of professional experience
Work History
General Manager
Orthodox Club – Jordan
01.2018 - 01.2020
- Directed overall club operations with focus on member satisfaction, F&B service, and event hosting.
- Oversaw a team of 120+ employees and successfully improved service standards.
- Increased member retention by introducing modern dining concepts and loyalty programs.
E.A.M. in charge of F & B Dept.
Landmark Hotel & Conference (5 Stars) – Jordan
01.2017 - 01.2018
- Managed Food & Beverage operations across multiple outlets.
- Improved banquet and catering efficiency by redesigning workflows.
- Supervised cost control strategies, reducing waste by 12%.
Director of F & B Dept.
Orthodox Club – Jordan
01.2011 - 01.2017
- Led F&B operations for one of Jordan’s most prestigious clubs.
- Introduced new menus and vendor partnerships, improving profitability.
- Directed hiring, training, and scheduling for 80+ staff.
General Manager F&B / Expansion Logistics / Ex. Committee Member
International Café Gardens / Blue Fig Restaurants – Jordan
01.2001 - 01.2010
- Oversaw multi-restaurant operations with focus on quality, branding, and growth.
- Part of the executive committee responsible for expansion projects.
- Trained managers and supervisors across 5+ outlets.
Restaurant Supervisor
Noga Hilton (5 Stars) – Geneva, Switzerland
01.1998 - 01.2000
- Supervised daily restaurant operations in a luxury 5-star environment.
- Managed fine-dining service standards and guest relations.
Free Service
01.1999 - 01.1999
- Short-term consulting and event management projects in hospitality.
Catering Company Supervisor / Operation Manager
Crown Plaza Hotel (5 Stars) – Jordan
01.1988 - 01.1996
- Managed catering services for conferences, weddings, and VIP events.
- Oversaw logistics and large-scale banquet operations.
Education
Diploma - Hotel and Restaurant Management
Vieux-Bois Ecole Hoteliere
Geneva, Switzerland01.2000
French Language Diploma - undefined
Ecole Shulz
01.1986
High School Diploma -
De La Salle
Jordan06-1986
Skills
- Hospitality & Hotel Management
- Food & Beverage Operations
- Large Team Leadership (150 employees)
- Event Planning & Banquet Management
- Cost Control & Revenue Optimization
- Vendor Relations & Supply Chain
- Customer Service Excellence
- Staff Management
- Budget Oversight
- Customer Relationship Management (CRM)
Accomplishments
- Reduced operational costs by 12% at Landmark Hotel while improving service quality.
- Successfully managed international teams across Jordan and Switzerland.
- Directed F&B operations for events hosting up to 1,500 guests.
- Recognized for improving member satisfaction at Orthodox Club by introducing new service models.
Languages
Arabic (Native)
English (Fluent)
French (Fluent)
Timeline
General Manager
Orthodox Club – Jordan
01.2018 - 01.2020
E.A.M. in charge of F & B Dept.
Landmark Hotel & Conference (5 Stars) – Jordan
01.2017 - 01.2018
Director of F & B Dept.
Orthodox Club – Jordan
01.2011 - 01.2017
General Manager F&B / Expansion Logistics / Ex. Committee Member
International Café Gardens / Blue Fig Restaurants – Jordan
01.2001 - 01.2010
Free Service
01.1999 - 01.1999
Restaurant Supervisor
Noga Hilton (5 Stars) – Geneva, Switzerland
01.1998 - 01.2000
Catering Company Supervisor / Operation Manager
Crown Plaza Hotel (5 Stars) – Jordan
01.1988 - 01.1996
French Language Diploma - undefined
Ecole Shulz
Diploma - Hotel and Restaurant Management
Vieux-Bois Ecole Hoteliere
High School Diploma -
De La Salle