Amer Fatah

• Overseeing the day-to-day operations and collaborating with other healthcare providers and pharmacy staff to ensure patients receive correct medication and dosages
• Managed inventory and ordered medications
• Directed a team of technicians focused on troubleshooting automation equipment failures quickly, minimizing downtime created from machine errors which led to maintaining service continuity during peak operational periods
• Assisted in training new pharmacy technicians and interns
• Provided excellent customer service and medication counseling as a Pharmacy Technician
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.

At Omnicare Of NH, I have been a critical asset in the company using my automotive love and knowledge to troubleshoot and fix automated machines that we need to run our day-to-day, While our company does have IT technicians on call to help with these situations I have always found myself fixing the problem before the IT techs come to our building

• Was in charge of receiving, storing, and transferring pharmaceuticals and opioids
• Collaborated with Nursing Homes and Rehabilitation centers across NH, VT, and Maine for delivery Schedules
• Making Bi-weekly employee schedules
• Had professional interactions with customers, peers, and superiors, which aided in the development of clear communication and active listening skills
• Was in charge of drivers' delivery instructions and their day-to-day tasks
• Running vehicle reports, and assisting drivers in ensuring a safe Trip
• Managed inventory and deliveries to ensure accurate and timely completion

• Operated package handling equipment such as forklifts and conveyor belts
• Managed and processed incoming and outgoing packages for timely delivery at the ground shipping center
• Followed safety guidelines and protocols to ensure the security of packages and prevent damage
• Sorted and organized packages based on destination

• Interacted with customers to determine their needs and sales opportunities
• Spoke with customers on the phone as well as in person
• Kept and studied detailed mileage and fuel reports to reduce overall fuel costs
• Choose the best routes in accordance with delivery instructions to meet tight deadlines
• Carefully loaded items into the delivery vehicle to prevent damage during transport
• Inform company management about customer complaints, requests, and feedback
• Read and understood maps, as well as written and verbal directions
• Handled customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty

• Used upselling techniques and offered product and service consultations
• Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
• Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
• Customers received merchandise recommendations based on their needs and preferences
• Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
• Prepared cash deposits up to $1000 with no discrepancies
• Won the credit card sign ups sales competition, which resulted in $.75 raise
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals