Summary
Overview
Work History
Education
Skills
Languages
Timeline
References
Generic

Amer Husejinovic

Lackawanna,United States

Summary

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As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Hertz Rental Car
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Assistant Store Manager

AT&T
06.2023 - 10.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained inventory by checking merchandise to determine levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Customer Service Escalation Specialist

GEICO
05.2022 - 06.2023
  • Aiding customers with their problems
  • Advising customers about their insurance
  • Achieve average customer service ratings of 87%, 13% higher than the company average
  • Answered incoming customer inquiries and resolved issues related to products or services in a timely manner.
  • Investigated escalated customer complaints, identified root causes and proposed solutions.
  • Provided detailed explanations of product features, benefits, and pricing to customers.
  • Participated in industry conferences and events to stay abreast of latest developments in escalation management techniques.
  • Documented best practices for resolving escalated customer issues quickly and efficiently.
  • Adhered to established service level agreements while handling customer escalations.
  • Analyzed customer feedback data to develop strategies for improving the customer experience.
  • Reviewed customer feedback surveys regularly to identify areas where improvement is needed.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Machine Operator With Robotics Speciality Lead

Steuben Foods
06.2019 - 03.2022
  • Adjust machine settings to complete tasks accurately.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Load raw materials into machines according to specified measurements.
  • Comply with company policies regarding quality control procedures.
  • Monitor the feed and speed of machines during the machining process.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Record production information such as quantities produced and materials used on daily logs.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Set up and operate machine tools to produce precision parts and instruments.

CAP 1 Associate and Overnight Stocker

Walmart
02.2018 - 01.2019
  • Educated customers on the features, benefits, and use of various banking products and services offered by the institution.
  • Operated computerized systems efficiently to record data accurately.
  • Generated detailed reports of account activity on a regular basis.
  • Provided excellent customer service to ensure satisfaction.
  • Attended weekly team meetings to discuss progress towards departmental goals.

Education

Culinary Arts and General Studies -

Lackawanna High School at Lackawanna
06.2016

Skills

  • Excellent written and oral communication skills
  • Excellent computer skills in Microsoft Word and Excel
  • Problem Solving skills and in a quick environment
  • Store Organization
  • Stock Management
  • Department Oversight
  • Customer Relations
  • Loss Prevention
  • Inventory Counting
  • Team Building and Leadership
  • Hiring and Training
  • Inventory Control
  • Pricing and Markdowns
  • Retail Operations
  • Customer Service Management
  • Problem-Solving
  • Mentoring and Coaching
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution

Languages

Slavic
Native or Bilingual

Timeline

Customer Service Representative

Hertz Rental Car
10.2024 - Current

Assistant Store Manager

AT&T
06.2023 - 10.2024

Customer Service Escalation Specialist

GEICO
05.2022 - 06.2023

Machine Operator With Robotics Speciality Lead

Steuben Foods
06.2019 - 03.2022

CAP 1 Associate and Overnight Stocker

Walmart
02.2018 - 01.2019

Culinary Arts and General Studies -

Lackawanna High School at Lackawanna

References

  • Tony Kane - 716-382-8703
  • Ashely Williamson - 716-640-4664
  • Adela Jusupovic - 716-463-7914

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