Amer Jasarevic
Saint Louis,MO
Summary
Proactive Client Relationship Specialist with bachelor's degree in psychology. Strong interpersonal and effective time management. Communicate with clients using superior written and verbal communication skills. Interact effectively with clients, managers and associates. Proactive and positive attitude, using tact and diplomacy. Dedicated to understanding and meeting needs of clients.
Overview
8
8
years of professional experience
Work History
Client Relationship Specialist
US Bank National Association
11.2020 - Current
- The bank had set goals every year to achieve I would surpass these goals by 5x the required amount.
- Clients would be put in my book of business and I would be their personal banker from then on.
- Clients would get surveys for customer satisfaction with their banker, my numbers never dropped below 100%
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Conducted client intake interviews to acquire detailed information about client business needs.
- Monitored and improved quality assurance through root cause analysis and application of customer feedback survey results.
- Participated in client meetings and shadowed supervisor to hone partnership-building prowess.
Operations Manager
Azzure Motorsports
10.2015 - 11.2020
- I was responsible for bringing new clients in the door and maintaining the relationship
- Year over year I grew our client book of business by 26.3% which increased our revenue by $35,000 a quarter
- Clients I had in year one would bring in referrals as well as coming back themselves to purchase luxury vehicles in year 3 and 5.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Bachelor of Science - Psychology
Lindenwood University
Saint Charles05.2015
Skills
- Client Relationship-Building
- Microsoft Word
- Problem Resolution
- Report Transcription
- Client Satisfaction
- New Business Opportunities
- Active Listening
- Finance Organization
- Performance Goals
- Business Development Understanding
- Sales Expertise
- Managing Client Relations
Timeline
Client Relationship Specialist
US Bank National Association
11.2020 - Current
Operations Manager
Azzure Motorsports
10.2015 - 11.2020
Bachelor of Science - Psychology
Lindenwood University