Amber Jeanson
Galway,NY
Summary
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
14
14
years of professional experience
Work History
Medical Scheduler
Pain Care Florida
03.2020 - 08.2023
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Followed up with patients to reschedule missed appointments.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Office Manager
Miracle Ear
01.2017 - 02.2020
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Followed up with patients to reschedule missed appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Office Manager
Miracle Ear
03.2014 - 01.2017
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed office operations while scheduling appointments for department managers.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed office bookkeeping with insurance billing and patient payments.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Followed up with patients to reschedule missed appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Medical Appointment Scheduler
T2 Flex
10.2013 - 03.2014
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing patients concerns, demonstrating empathy, and resolving problems swiftly.
- Boosted customer service satisfaction ratings through consistent quality control.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered exceptional patient service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Medical Appointment Scheduler
Albany Med Comprehensive Spine Center
01.2011 - 09.2013
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Answered phone calls and messages for 5-physician and 1 medical facility, scheduling appointments, and handling patient inquiries.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
Caregiver
Touching Hearts At Home
07.2009 - 01.2011
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained entire family's schedule and organized events.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Ace Paces Home School
Albany, NY06.2008
Skills
- Relationship Building
- Computer Proficiency
- Calendar and Appointment Management
- Customer Service
- Time Management
- Taking Client Histories
- Patient interviewing
- HIPAA Compliance
- Calendar Management
- Patient Relations
- Medical Office Procedures
- Office Coordination
- Payment Scheduling and Collection
Timeline
Medical Scheduler
Pain Care Florida
03.2020 - 08.2023
Office Manager
Miracle Ear
01.2017 - 02.2020
Office Manager
Miracle Ear
03.2014 - 01.2017
Medical Appointment Scheduler
T2 Flex
10.2013 - 03.2014
Medical Appointment Scheduler
Albany Med Comprehensive Spine Center
01.2011 - 09.2013
Caregiver
Touching Hearts At Home
07.2009 - 01.2011
High School Diploma -
Ace Paces Home School
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