Amer Masarweh
Poughkeepsie,NY
Summary
Highly skilled and knowledgeable budtender with 6 years of experience in the Cannabis Industry. Experienced in the processes of producing, preparing and selling cannabis and related products. Operated sales independently for large crowds at events such as Cannastock, High Times, and worked alongside various Cannabis companies such as The Standard Cannabis Co., Los Angeles Family Farms, CBD Health Solutions, and more. Attended Cannabis education seminars and events such MJ BizCon to increase product knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Budtender
Flower Kingdom LLC
Poughkeepsie, NY
05.2019 - 06.2024
- Ensured a positive customer experience through warm greetings and an inviting attitude.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Operated cash registers to process payments from customers.
- Stocked shelves with new product arrivals.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Created positive and healthy customer interactions to align with company core values.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Weighed and prepared products in order to accurately package and label items for sale.
- Researched new products, strains and trends as well as important law changes regarding dispensaries.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Title Clerk and Sales Associate
Minnow Motors LLC
Poughkeepsie, NY
01.2016 - 05.2019
- Processed applications for new titles, transfers and duplicate titles.
- Maintained records of all transactions in a computer database.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Analyzed financial data to determine the feasibility of granting loans.
Head Hostess
Palace Diner
Poughkeepsie, NY
01.2014 - 01.2016
- Provided excellent customer service to ensure guest satisfaction.
- Assisted with seating arrangements for large groups and special occasions.
- Greeted guests upon arrival and escorted them to their tables.
- Maintained accurate records of reservations and wait times.
- Ensured that the dining room was always clean, organized, and presentable.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
Education
High School Diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY06-2015
Skills
- Product Knowledge
- Cannabis Education
- Sales proficiency
- Customer service expertise
- POS System Operation
- Customer Education
- Restocking Inventory
- Store Organization
- Inventory Management
- Flexible Hours
Languages
English
Professional
Arabic
Professional
Spanish
Professional
Certification
certified in holistic health
Affiliations
Yoga, Pilates, and content creation.
References
References available upon request.
Timeline
Lead Budtender
Flower Kingdom LLC
05.2019 - 06.2024
Title Clerk and Sales Associate
Minnow Motors LLC
01.2016 - 05.2019
Head Hostess
Palace Diner
01.2014 - 01.2016
High School Diploma -
Roy C Ketcham Senior High School