AMER RAMOVIC
Bellevue,WA
Summary
Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Keeping in mind the core values of the Credit Union.
Overview
10
10
years of professional experience
Work History
Regional Support Lead
BECU
01.2022 - Current
- Having ability to flexibly travel between designated branches to assist branches in the East District
- Excellent ability to resolve problems, negotiating, coaching, and leadership skills
- Ability to effectively present information to individuals and groups
- Work amongst fellow RSLs to mock audit all branches in the East District to provide feedback towards Audit preparation
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Made recommendations for closing accounts and performed associated follow-up.
- Provide medallion signature guarantee alongside notary services to members
- Participated in group discussions with fellow leadership across district to develop new ways to meet business purpose and needs.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Documented investigative findings in reports.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Interim Branch Manager
BECU
Redmond, WA
09.2024 - 01.2025
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Created reports summarizing operational performance metrics for senior management review.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Assisted other branches when needed during peak periods or special projects.
- Resolved escalated customer complaints in a timely manner.
Member Consultant II
BECU
Bellevue, WA
10.2019 - 10.2022
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer
- Promoted diverse array of financial products by continuously acquiring new industry knowledge
- Aid members in understanding their current credit rating and provide insight into what may be affecting their scores
- Analyze credit reports for cross sales opportunities and provide notary services to members
Shift Lead
Starbucks
Bellevue, WA
07.2015 - 09.2019
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
Education
Bachelor - Interdisciplinary Studies (Business Data Analytics & Political Science
Arizona State University
05.2019
Skills
- Advanced Excel Skills
- Relationship Management
- Service Resolution
- Coaching
- Observational skills
- Data entry
- Risk level determination
- Detail Oriented
- Managing
- Speaker
- Quality Control
- Problem resolution
- MLO, Notary Public, Medallion Signature Guarantee
- Interviewing capabilities
- Fraud patterns
Accomplishments
Member Hero 2022
Member Hero 2023
Balanced NPS 2023
References
References
References available upon request
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
Spanish
Professional
Timeline
Interim Branch Manager
BECU
09.2024 - 01.2025
Regional Support Lead
BECU
01.2022 - Current
Member Consultant II
BECU
10.2019 - 10.2022
Shift Lead
Starbucks
07.2015 - 09.2019
Bachelor - Interdisciplinary Studies (Business Data Analytics & Political Science
Arizona State University