Amer Secerovic
Syracuse,NY
Summary
Skilled Service Engineer with background in maintaining and troubleshooting various types of equipment. Possess strong analytical skills, adept at identifying issues and implementing effective solutions. Committed to delivering high-quality service and fostering customer satisfaction. In previous roles, have successfully improved system performance and reduced downtime through preventative maintenance and timely repairs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Engineer
DMG MORI USA
Hoffman Estates, IL
02.2023 - Current
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Developed customized solutions to meet specific customer requirements.
- Analyzed complex problems and identified root causes of system failures.
- Prepared detailed reports of system performance after installation or upgrades.
- Created user training documents, manuals and instructions for end users.
- Attended conferences, seminars and workshops to stay up-to-date with latest technologies.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Responded quickly to emergency calls from customers regarding technical issues.
- Ensured that all safety procedures were followed while performing tasks onsite.
- Monitored network performance regularly using diagnostic tools and testing methods.
- Maintained, managed and updated databases frequently.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
- Completed scheduled appointments on time to drive quality service.
- Estimated cost of labor and materials for projects and communicated value to clients.
CNC Programmer
Avstar Fuel Systems
Auburn, NY
02.2022 - 01.2023
- Developed and maintained CNC programs for a variety of machining operations.
- Created detailed program documentation, including machine setup instructions and tooling lists.
- Troubleshot and resolved CNC programming issues in a timely manner.
- Coordinated with engineers to ensure proper CNC program functionality.
- Maintained records of all changes made to the CNC programs.
- Provided technical support for operators running parts on the shop floor.
- Monitored tool wear, speeds, feeds, and other parameters during production runs.
- Collaborated with engineering teams to develop new processes for improved efficiency and quality control standards.
Education
High School Diploma -
Mechatronics Field High School
Munich, Germany08-2016
Skills
- Schematic drawing
- Hardware testing
- Technical and diagnostic support
- Acceptance testing
- Equipment adjustment
- System maintenance
- Parts replacement
- Equipment installation
- Error reduction
- Equipment monitoring
- Technical support
- Software installation
- Emergency response
- Safety procedures
Certification
- Siemens 840D,
- Drive Optimization,
- Software update, and
- Acceptance test certificates present.
Languages
English
Full Professional
German
Native/ Bilingual
Timeline
Service Engineer
DMG MORI USA
02.2023 - Current
CNC Programmer
Avstar Fuel Systems
02.2022 - 01.2023
- Siemens 840D,
- Drive Optimization,
- Software update, and
- Acceptance test certificates present.
High School Diploma -
Mechatronics Field High School
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