Amera Gilchrist

Delegates tasks to administrative support staff to organize and improve office efficiency. Initiates timely project management within budget constraints for multi-faceted problems concerning the bureau. Rewrote and updated comprehensive department policies and procedures while maintaining optimal Labor/Management relationships. Oversees departmental operations and increased efficiency to 100% of compliance in submitting patient insurance forms for increased revenue to the City and bureau. Assisted with City grant writers in obtaining long awaited exhaust systems for all EMS facilities.

Grievances

• Handles all grievances at step I and II level according to bylaws of CBA. Works closely with union to mitigate grievances going to step III level. Upon grievance resolution, implements, revises or create policy for resolution.

Bureau Quartermaster

• Maintains accurate accounting of bureau's uniform budget
• Provides, updates, and implements new uniform specs for bureau personnel
• Orders, denies or approves all bureau uniform orders

EMS Fleet Manager

• Works closely with City contracted service (FVS) to facilitate repair and maintain EMS fleet
• Schedules weekly preventative maintenance and state inspections for fleet.
• Investigates all bureau accidents and provides necessary documents to Public Safety and Law Departments. Makes determination if disciplinary or non-disciplinary actions shall occur.

Retention of previous position (Assistance Chief) duties

• Buildings and Maintenance
• Complaints

Standing committee involvements

• P3R Marathon committee
• CQI committee (continued quality improvement)
• EMS Freedom House 2.0 Liaison
• G.A.R.E. committee member (gender and racial equality)
• Inter-bureau conflict resolution committee (EMS, Police, and Fire)
• DEI committee (Diversity, Equity, and Inclusion)

Supervises Division Chiefs, District Chiefs, Crew Chiefs and Field level personnel daily. Upholds the policies and procedures set forth by Pittsburgh Bureau EMS and City of Pittsburgh.

Special Events Coordinator

• Performs operational planning, staffing and logistics of all major/ minor events in City of Pittsburgh.
• Administrates all financial aspects of Special Events, including invoicing and collection of monies from event organizers and venues. Maintains employee payroll for City employees and provide statements to local/regional agencies for reimbursement of resources provided to City.
• Facilitates scheduling of events via monthly bids for Pittsburgh EMS bureau employees. Contacts local/regional agencies to provide medical coverage at major events.
• Administrates all major events, including Pittsburgh Marathon, Great Race, EQT 10 Miler, Victory Parades and major sporting events.
• Member of various committees including Pittsburgh Marathon Medical Advisory Board, EQT Medical Advisory Board and Special Events Committee.

Complaints

• Fields complaints received by Bureau of Pittsburgh EMS, whether by phone, email, postal mail, walk ins or 311 line.
• Determines if complaint is medical in nature and should be forwarded to Medical Director for review.
• Mitigates legal action that may fall onto City by promptly investigating, resolving or forwarding complaints to OMI or City Solicitor.
• Disciplines Pittsburgh Bureau of EMS personnel if complaint is sufficiently substantiated.

EMS Liaison for Office of Emergency Management and Homeland Security

• Works with Pittsburgh Police, Fire, Public Works, Parks, and Public Safety to plan large scale events.
• Provides EMS Operations plans for large scale events.
• Gives pertinent advice for potential medical emergencies that may arise.

Fusion Liaison Officer

• Attends semi annual meetings to facilitate dissemination of pertinent, sometimes confidential information to Pittsburgh Bureau of EMS.

Buildings and Maintenance

• Facilitates repairs to Pittsburgh EMS buildings.
• Evaluates hazardous working conditions by investigating causes, effects and proposing solutions.
• Consults with administrative personnel to resolve immediate facility issues.

COPE Community Outreach Program and Education

• Maintains active role in support of Pittsburgh Bureau of EMS goal to educate and teach surrounding communities about health, emergencies and careers in pre-hospital emergency medical services.

Acting Deputy Chief Duties

• Interviews District Chiefs, paramedics and EMT candidates for promotion or hire with Pittsburgh EMS.
• Participates in FAPP union negotiations and grievances.
• Handles sensitive personnel matters concerning harassment and/or discrimination to mitigate liability to City of Pittsburgh.
• Applied strict discipline to personnel including suspensions, up to termination.
• Provides assistance to employees that are in need of crisis management.
• Directed subordinate managers in day-to-day performance of groups involved in operation and maintenance.

Supervises field operations for inside city sector. In charge of scheduling, staffing ambulances with personnel and mandating extra work shifts. Effectively communicates with administrative staff, field personnel, other public safety entities and public. Incident Command on small as well as large scale incidents. Takes command role in special events. Prepare documents for injury, exposures, and employee disciplinary actions. In addition to daily District Chief responsibilities:

COPE Coordinator

• Coordinates, plans, awards, and manages special community events throughout City of Pittsburgh. 2016 filled over 150 special events for communities, churches, Pittsburgh Police, schools, public/private organizations and civic groups.

RAMS Committee Chair

• Organizes, schedules, and chairs meetings of EMS redistricting for optimal ambulance response times.

Head of Buildings and Facilities Maintenance

• Field calls from all medic stations, training and EMS headquarters for repairs and station issues, then facilitates repair of those properties through city's Facilities Maintenance Department.

Stretcher/Stair chair repair

• Maintains records of repair and /or replacement of these vital pieces of equipment. Facilitates repair through EMS contractor EMSAR, also researches whether equipment is a liability and any further action following that result.

Premise Files

• In charge of yearly updating of EMS Hazard files, responsible for maintaining input of any changes to files through CAD system.

Supervised duties performed by paramedic crew.

• Provided ALS (Advanced Life Support ) and emergency care to residents of City.
• Required to maintain current certifications and continuing education credits for medic command privileges.
• Member of Honor Guard, CQI committee and COPE program.

• Provided Advanced life support in situations that required immediate action.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Monitored patient status during ambulance transport and transfer.
• Conducted equipment and vehicle checks with required frequency to ensure proper operation.
• Executed well-informed critical decision making in high-pressure situations.

• Provided basic life support to patients in need of care.
• BLS provider in mostly non-life threatening emergencies, assisted ALS (Advanced Life Support) providers in life threatening emergencies.
• Promoted to Senior EMT soon after hire as EMT due to high rank in class.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care

Processed corporate accounts for major and small businesses. Input pertinent data for transfer of funds. Required to meet rigorous deadlines for flow of capital to those accounts. Required to maintain 100% accuracy for accounting.