AMERA PETER
Chester,PA
Summary
Tech-savvy customer service and support professional with 10+ years of experience delivering empathetic, efficient solutions across healthcare, finance, and technology sectors. Adept at troubleshooting, digital navigation, and clear written communication. Known for translating complex issues into human language, managing sensitive data with confidentiality, and maintaining calm under pressure. Seeking to bring strong communication, technical literacy, and writing precision to a modern customer experience team.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Wellworks For You
Frazer, PA
09.2023 - 12.2023
- Delivered high-volume customer support for digital health portals (Orthus Health & MyPathwayToHealth).
- Assisted with account navigation, password resets, and HIPAA-compliant inquiries.
- Communicated clearly and professionally via email and phone across multiple time zones.
- Maintained accurate logs and escalated user feedback for product improvements.
- Used Excel to audit and correct client data entries, ensuring clean records.
Senior Credit Analyst & Customer Liaison
Bank of America
Newark, DE
10.2016 - 07.2022
- Analyzed customer accounts and financial records to resolve debt, fraud, and billing concerns.
- Handled 15–20 daily customer calls, with a high resolution rate and strong satisfaction metrics.
- Negotiated payment terms and documented case outcomes for legal and regulatory review.
- Developed templates and communication scripts to improve call efficiency and clarity.
- Earned a reputation for patience, clarity, and thorough follow-through.
Customer Service Assistant (Contract)
Apple Inc.
Cupertino, CA
09.2014 - 10.2016
- Supported Apple Mac customers with order tracking, technical issues, and post-sale care.
- Provided real-time assistance via phone and web channels.
- Identified product and shipping trends through customer feedback reports.
- Built a mini resource library to help new hires understand call flows and tools.
Education
Bachelor of Science - B.S. in Information Technology
South University Savannah
GA07-2025
High School Diploma -
Polytech High School
Woodside, DE05-2014
Skills
- Customer Support (Phone, Email, Chat)
- Tech Troubleshooting & Onboarding
- CRM Systems Ticketing Platforms
- Microsoft Excel Teams Office Suite
- HIPAA Compliance Data Integrity
- Clear Written & Verbal Communication
- Documentation & Report Writing
- Remote Collaboration Workflow Tools
- Web Navigation Password Support
- Empathetic Conflict Resolution
Affiliations
Writing & Documentation Samples
- Authored clear internal guides during time at Apple and BOA.
- Comfortable writing customer emails, how-to instructions, and internal SOPs.
Creative Tools: Canva | Basic Web Design | Logo Ideation
Languages
English
Native/ Bilingual
Japanese
Limited
French
Elementary
Timeline
Customer Support Specialist
Wellworks For You
09.2023 - 12.2023
Senior Credit Analyst & Customer Liaison
Bank of America
10.2016 - 07.2022
Customer Service Assistant (Contract)
Apple Inc.
09.2014 - 10.2016
Bachelor of Science - B.S. in Information Technology
South University Savannah
High School Diploma -
Polytech High School
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