AMERIAH BRYANT
DALLAS,UNITED STATES
Summary
A quick learner with a keen attention to detail, able to review and interpret contract language effectively. Strong communication skills and a proactive approach to problem-solving. Result-driven professional with extensive experience in proving consultation and technical assistance for children. Expertise in CPS managed care organizations and Child and Family Service Review well-being outcomes. Personable and detail-oriented individual with strong organizational skills and positive, proactive approach. Well-versed in contract terminology and documentation processes, with proficiency in administrative support and data management. Strong communicator with a commitment to well-being of foster children through efficacy service coordination and cross-functional collaboration. Committed to facilitating seamless contract administration and contributing to overall organizational efficiency.
Overview
4
4
years of professional experience
Work History
HUMAN RESOURCES/ CONTRACTS ASSISTANT
Customized Distribution, LLC
12.2024 - Current
- Procurement processes: Developing acquisition strategies, conducting market research, and preparing solicitations for distribution services
- Drafting and negotiating contracts, task orders, modifications, and other contractual documents in compliance with CDI procedures
- Contract administration: Monitoring contractor performance, tracking delivery progress, reviewing deliverables, and ensuring compliance with contract terms and conditions
- Cost analysis and budget management: Analyzing contract costs, reviewing invoices, preparing cost estimates, and tracking project expenses to ensure financial efficiency and accountability
- Create daily reports
- Assist with managing processes, enhancing efficiency in recruitment and onboarding
- Fostered positive workplace culture through effective communication and conflict resolution
- Partnered with department heads to address staffing needs
- Developed creative solutions for employee engagement and retention challenges
- Accounts payable and Account Receivable duties
- Provided empathetic guidance during organizational transitions, ensuring smooth change management and maintaining employee morale
- Keeping employee records up to date, including collecting documents from new hires
- Assist with creating job descriptions and employee contracts
- Assist with managing payroll, track employee absences, and maintain accurate records
- Create daily reports and assist in drafting job descriptions
- Partner with department heads to address staffing requirements
- Foster positive workplace culture through effective communication and conflict resolution
SUBSTITUTE TEACHER
Kokua Education
08.2022 - 05.2024
- Facilitate an effective learning environment as a substitute teacher, adapting quickly to diverse teaching styles and subjects
- Manage classroom dynamics and behavior, fostering an inclusive and respectful atmosphere for learning
- Collaborate with fellow educators to ensure seamless transitions and consistency in the learning process
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
NANNY
Care.com
05.2021 - 12.2023
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Played games, worked on puzzles, and read books to young children
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
COMMUNITY ASSISTANT
Asset Living
12.2021 - 05.2022
- Streamlined membership processes, reducing wait times and improving overall efficiency in member onboarding and account management
- Fostered team synergy to maintain pristine gym facilities, directly contributing to increased member satisfaction and loyalty
- Implemented creative solutions to address member feedback, resulting in notable improvements in service quality and member engagement
- Mentored new team members on best practices in customer service, elevating the overall performance of the member services department
- Maintained open communication with tenants to proactively handle questions and complaints.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
- Helped to establish community norms and ground rules for open communication and responsible conduct.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Streamlined maintenance request process, reducing response times and improving resident satisfaction.
- Cultivated partnerships with local businesses, benefiting residents with discounts and fostering supportive local economy.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
MEMBER SERVICES REPRESENTATIVE
Planet Fitness
07.2020 - 06.2021
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Promoted membership retention through proactive outreach and personalized followups.
- Collaborated with cross-functional teams to identify opportunities for improving overall member experience.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
- Maintained an organized database of member profiles, facilitating easy access to pertinent information when needed.
- Led workshops and webinars on various topics relevant to members'' interests, fostering community involvement and continuous learning opportunities within the organization.
- Conducted thorough research on current industry trends, incorporating relevant findings into member services strategy.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Master of Arts - Education
Western Governors University
Salt Lake City, UT12-2025
Bachelor of Science - Anthropology
University of Houston
Houston, Texas12.2024
Skills
- Medical and Behavioral Health Consultation
- Child Welfare and CPS Expertise
- Training and Staff Development
- Cross-Function Teamwork
- Complex Case Troubleshooting
- Contract Drafting
- Administrative procedures
- Time management abilities
- Attention to detail
- Excellent communication
- Problem-solving abilities
- Customer and client relations
Core Competencies
- Medical and Behavioral Health Service
- Child and Family Service Review Outcomes
- Case Troubleshooting and Resolution
- Cross-Agency Collaboration
- Policy Interpretation and Training
- Managed Care Organizations Liaison
- DFPS Regional and Sate Office Staff Coordination
- Stakeholder and Community Outreach
- Technical Assistance and Consultation
- Program Evaluation and Process Improvement
Timeline
HUMAN RESOURCES/ CONTRACTS ASSISTANT
Customized Distribution, LLC
12.2024 - Current
SUBSTITUTE TEACHER
Kokua Education
08.2022 - 05.2024
COMMUNITY ASSISTANT
Asset Living
12.2021 - 05.2022
NANNY
Care.com
05.2021 - 12.2023
MEMBER SERVICES REPRESENTATIVE
Planet Fitness
07.2020 - 06.2021
Master of Arts - Education
Western Governors University
Bachelor of Science - Anthropology
University of Houston
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