Ameriah Hayes
Alameda,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Provider
In Home Supportive Services
02.2012 - 11.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Representative
Vitas Healthcare
05.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative/Call Center Agent
Transdev
12.2018 - 05.2019
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with drivers.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Customer Service Agent
Southwest Airlines
04.2017 - 12.2018
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Security Guard
G4S Secure Solutions
06.2015 - 04.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Guard
U.S Security Associates
02.2013 - 05.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.2010
Skills
- Written and Oral Communications
- Customer Support
- Microsoft Word
- Efficient Data Entry
- Demographics Information
- Customer Service
Timeline
Customer Service Representative
Vitas Healthcare
05.2019 - 01.2020
Customer Service Representative/Call Center Agent
Transdev
12.2018 - 05.2019
Customer Service Agent
Southwest Airlines
04.2017 - 12.2018
Security Guard
G4S Secure Solutions
06.2015 - 04.2017
Security Guard
U.S Security Associates
02.2013 - 05.2015
Provider
In Home Supportive Services
02.2012 - 11.2021
High School Diploma -
Castlemont High School