America Avila
El Paso,TX
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over several facilities.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
04.2023 - Current
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Online Personal Shopper
Walmart
06.2022 - 04.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Crew Member
Panda Express
10.2020 - 01.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Americas High School
El Paso, TX06.2021
Skills
- Emergency Response
- Teamwork and Collaboration
- Complex Problem Solving
- Facility Security
- Physical Fitness and Self Defense Skills
- Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Texas Department Of Criminal Justice
04.2023 - Current
Online Personal Shopper
Walmart
06.2022 - 04.2023
Crew Member
Panda Express
10.2020 - 01.2022
High School Diploma -
Americas High School