America Campos
Las Vegas,NV
Summary
Dynamic security professional with a proven track record at MGM Resorts, skilled in emergency response and conflict de-escalation. Adept at enhancing safety protocols and fostering a welcoming environment. Bilingual in Spanish, I excel in building relationships and advocating for client needs, ensuring a secure and supportive atmosphere for all.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
MGM Resorts
10.2022 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Assisted in conducting regular patrols to identify potential security risks.
- Responded promptly to alarms and emergencies, following established protocols.
- Participated in training sessions on safety procedures and emergency response plans.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Family Specialist
Nevada PEP
03.2020 - 03.2021
- Developed and implemented individualized service plans for families in crisis.
- Conducted assessments to identify family needs and resource gaps effectively.
- Coordinated with community organizations to facilitate access to support services.
- Provided guidance and counseling to families on navigating social services programs.
- Advocated for client needs within various service systems to promote effective solutions.
- Built and maintained strong partnerships with community organizations to support the diverse needs of families served, increasing access to vital resources.
Front Desk Receptionist
Perpetual Chiropractic
10.2009 - 10.2010
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained organized appointment schedules using scheduling software to optimize daily workflow.
- Coordinated communication between departments, facilitating timely information exchange for improved guest experiences.
- Implemented administrative tasks, including managing phone calls and processing incoming correspondence efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Valley High School
Las Vegas, NVNo Degree -
Paul Mitchell The School
Las Vegas, NVSkills
- Emergency response
- Conflict de-escalation
- Arrest procedures
- Defensive tactics training
- First aid and CPR certified
- High level of integrity
- Patrolling
- Security protocols
- FLUENT IN Spanish
Accomplishments
- Established and maintained anti-hijack and major theft protocol.
- Successfully completed two-week security training program.
Certification
- Certified Adult First Aid/CPR/AED,
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
MGM Resorts
10.2022 - Current
Family Specialist
Nevada PEP
03.2020 - 03.2021
Front Desk Receptionist
Perpetual Chiropractic
10.2009 - 10.2010
High School Diploma -
Valley High School
No Degree -
Paul Mitchell The School
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