America Carrillo

Great service and building people baskets with the best recommendations, working as a team to make our goals, talking about our loyalty program, and discussing the great opportunities they have if they open a credit card, checking inventory and stacking anything that looks empty, always helping guests with color matching, makeup, skincare, and anything they need.

• Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
• Managed inventory levels by monitoring stock levels regularly.
• Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Provided customers with product advice and recommendations based on their individual needs.

• Highly Organized and systematic in resolving data issues and completing coordinating uploads
• Good problem Solving and decision-making abilities

• Developed positive relationships with vendors by providing prompt payment of invoices and resolving any issues quickly.
• Processed mail deliveries promptly and distributed them accordingly within the hotel premises.
• Greeted guests upon arrival and provided excellent customer service.
• Conducted monthly inventory checks on supplies used in the front desk area.
• Responded to guest inquiries, requests and complaints in a professional manner.
• Prepared reports summarizing occupancy levels, revenue generated. for management review purposes.
• Produced and distributed memos, newsletters, and other forms of communication.

• Sending invoices and account updates to clients, receiving, sorting, and tracking income payments
• Addressing and resolving client questions and issues relating to invoices
• Ensured compliance with all relevant rules and regulations governing data entry activities
• Utilized specialized software applications related to the job role
• WBS, WCSS, Microsoft Word and excel(Playbook)
• Citrix, Foundation, snipping tools, Salesforce, Google Sheets
• Collaborated with other departments to resolve issues regarding incorrect data entries
• Prepared summaries of daily work completed for review by supervisors

• Role was to enter customer and account data from source documents within time limits
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry
• Reviewing data for deficiencies or errors correcting any incompatibilities and checking output
• Ensured compliance with all relevant rules and regulations governing data entry activities
• Utilized specialized software applications related to the job role
• Worked with computer programs and scanners faceplates and accessories for production and shipping purposes
• Collaborated with other departments to resolve issues regarding incorrect data entries
• Prepared summaries of daily work completed for review by supervisors

• Provided Loans, offering pawn receipts to customers
• Retrieving items back to those who have repaid the money, selling items to recover cash