America Cortez
Plant City,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Manager, CNA
Manatee Springs Care & Rehabilitation
2012.01 - 2022.03
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Resident Assistant
Cypress Creek Assisted Living
2009.02 - 2010.09
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
Preschool Teacher
RCMA Child Development Center
2002.06 - 2008.01
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Education
GED -
Stepping Stones School of Education
Tampa, FLLPN
Suncoast College of Health
Bradenton, FL04.2018
CNA
Bethel Mission
Wimauma, FL04.2009
Skills
- Staff Management
- Leadership Development
- Compensation Structuring
- Dispute Mediation
- Payroll Administration
- New Employee Orientation
- Legal Compliance
- Employee Onboarding
- Online Position Posting
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Resources Manager, CNA
Manatee Springs Care & Rehabilitation
2012.01 - 2022.03
Resident Assistant
Cypress Creek Assisted Living
2009.02 - 2010.09
Preschool Teacher
RCMA Child Development Center
2002.06 - 2008.01
GED -
Stepping Stones School of Education
LPN
Suncoast College of Health
CNA
Bethel Mission
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
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