America Cruz
Fort Smith,AR
Summary
Hardworking job seeker with strong organizational skills eager to secure entry-level Personal Banker position. Dedicated to building relationships with customers while ensuring accuracy in all transactions. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Physical Therapist Technician
Total Rehabilitation, Inc.
02.2023 - Current
- Executed interventions of modalities or exercise as directed by therapist or assistant for 4-6 patients every 30 minutes.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions. Prepared patients to meet with physical therapists.
- Provided compassionate care to patients, fostering a supportive environment conducive to healing and recovery.
- Helped maintain inventory levels of essential supplies required for daily operation within clinical setting, contributing to overall efficiency.
- Trained new staff members on clinic procedures, sharing knowledge acquired through experience as Physical Therapist Technician.
- Assisted with reception duties like scheduling patients, completing follow up calls, and receiving payment.
Lead Guest Service Representative
Nothing Bundt Cakes
10.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs. Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility. Restocked and organized merchandise in front lanes.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start of each shift. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers during the Grand Opening.
- Learned duties for various positions, such as Crafter and Froster, and provided backup at key times, showcasing versatility within the retail environment.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Three Six Three, Inc.
08.2021 - 10.2022
- Welcomed customers on arrival. Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered any questions at a comprehensive level, educating customers on product use and maintenance. Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Handled cash transactions ensuring accuracy in all financial exchanges. Maximized profitability using upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained store appearance and cleanliness.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
Fort Smith, AR05.2023
Skills
- Transaction Processing
- Customer Satisfaction
- Cash Handling
- Attention to Detail
- Relationship Building
- Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Physical Therapist Technician
Total Rehabilitation, Inc.
02.2023 - Current
Lead Guest Service Representative
Nothing Bundt Cakes
10.2022 - 02.2023
Sales Associate
Three Six Three, Inc.
08.2021 - 10.2022
Bachelor of Arts - Psychology
University of Arkansas-Fort Smith
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