America Fernandez
Dallas, Texas,Texas
Summary
Dedicated and dependable professional recognized for a strong work ethic and friendly demeanor. Proven ability to build positive relationships and collaborate effectively within teams. Consistently acknowledged for reliability and commitment to delivering high-quality results. Passionate about fostering a positive work environment while achieving organizational goals.
Overview
13
13
years of professional experience
Work History
QMHP
Metrocare
Dallas, Texas
06.2024 - 04.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and co
- Developed individualized treatment plans for clients based on comprehensive assessments.
- Provided crisis intervention support, de-escalating challenging situations effectively.
- Educated families on mental health issues, promoting understanding and support for clients.
- Delivered group therapy sessions focused on coping skills development, stress management techniques, and other relevant topics.
Service Coordinator
MHMR Tarrant County
Fort Worth, TX
08.2021 - 04.2024
- Coordinated service delivery among interdisciplinary teams to enhance client care and support outcomes.
- Developed and implemented individualized service plans tailored to client needs and preferences.
- Ensured compliance with regulatory standards by maintaining accurate documentation and reporting for client services.
- Facilitated communication between clients, families, and service providers to promote effective collaboration.
Fillfullment/Shipping and Receiving Clerk
DXP Enterprises Inc.
Dallas, Texas
09.2019 - 04.2021
- Operated warehouse management system to track inventory levels and streamline shipping processes.
- Coordinated inbound and outbound shipments, ensuring timely delivery and compliance with safety standards.
- Trained new staff on shipping protocols and inventory control procedures to enhance team efficiency.
- Conducted regular audits of inventory accuracy, reducing discrepancies and improving overall stock management.
- Monitored equipment maintenance schedules, ensuring operational readiness of forklifts and other machinery.
Retail Sales Associate
Target
Grand Prairie, TX
09.2013 - 05.2019
- Delivered exceptional customer service by assisting guests with product inquiries and store navigation.
- Maintained organized merchandise displays, ensuring adherence to visual presentation standards.
- Processed transactions accurately using POS systems, enhancing checkout efficiency and customer satisfaction.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Implemented promotional displays that boosted product visibility and drove increased foot traffic in the store.
Education
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX12-2020
Associate of Arts - Liberal Arts
Mountain View College
Dallas, TX12-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Organizational skills
Languages
Spanish
Timeline
QMHP
Metrocare
06.2024 - 04.2026
Service Coordinator
MHMR Tarrant County
08.2021 - 04.2024
Fillfullment/Shipping and Receiving Clerk
DXP Enterprises Inc.
09.2019 - 04.2021
Retail Sales Associate
Target
09.2013 - 05.2019
Bachelor of Science - Social Work
The University of Texas At Arlington
Associate of Arts - Liberal Arts
Mountain View College