America Garcia
Las Colinas,TX
Summary
Results-driven professional with a focus on quality control and food safety compliance. Successfully managed front-of-house operations, ensuring high standards and a positive dining experience for all guests.
Overview
17
17
years of professional experience
Work History
Front of House Manager
Fish City Grill
01.2023 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Monitored bar inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Managed staff scheduling and training to optimize service efficiency.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Coordinated with kitchen staff to streamline food delivery processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Bartender/Lead Key Holder
Fish City Grill
03.2015 - 12.2023
- Crafted and served diverse cocktails, ensuring quality and presentation standards.
- Maintained cleanliness and organization of bar area to enhance efficiency during peak hours.
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Provided exceptional customer service, resolving issues promptly to ensure guest satisfaction.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Front of House Associate
Slow Bone BBQ
06.2019 - 06.2021
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front-of-house operations, ensuring smooth service flow during peak hours.
- Answered telephone to make reservations and take orders.
- Assisted customer by creating personalized catering options to fulfill their needs
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
Technical Operations Dispatcher
Time Warner Cable
06.2009 - 02.2014
- Coordinated daily dispatch operations to ensure timely service delivery across multiple regions.
- Monitored and tracked field technician assignments using advanced scheduling software.
- Communicated effectively with customers to address service inquiries and resolve issues promptly.
- Optimized routing processes to enhance operational efficiency and reduce response times.
Education
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA06-2008
Skills
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and coaching
- Food safety compliance
- Quality control
Languages
Spanish
Native or Bilingual
Timeline
Front of House Manager
Fish City Grill
01.2023 - Current
Front of House Associate
Slow Bone BBQ
06.2019 - 06.2021
Bartender/Lead Key Holder
Fish City Grill
03.2015 - 12.2023
Technical Operations Dispatcher
Time Warner Cable
06.2009 - 02.2014
High School Diploma -
Hawthorne Math And Science Academy