America Garza
San Juan,TX
Summary
Dynamic Office Administrator with a proven track record at Primoris Services Corporation, excelling in payroll administration and employee scheduling. Adept at fostering strong relationships and enhancing customer satisfaction through effective communication and conflict resolution. Recognized for improving timekeeping accuracy and streamlining administrative processes to boost operational efficiency.
Overview
5
5
years of professional experience
Work History
Office Administrator
Primoris Services Corporation
McAllen, Texas
03.2023 - 12.2023
- Created and maintained employee schedules to ensure adequate staffing levels.
- Verified the accuracy of timekeeping records, attendance records, vacation entitlements, payroll, and other related personnel documents.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Customer Service Representative
Senture
Pharr, Texas
02.2020 - 06.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Teleperformance
Pharr, Texas
01.2019 - 01.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Implemented innovative methods for streamlining the customer service process.
Education
High School Diploma -
PSJA Memorial High School
Alamo, Texas05-2019
Skills
- Payroll administration
- Employee scheduling
- Data entry
- Document management
- Timekeeping accuracy
- Customer service
- Relationship building
- Effective communication
- Organizational skills
- Office management
- Attention to detail
- Conflict resolution
- Feedback analysis
- Inbound phone call handling
- Microsoft Excel Microsft Office and PowerPoint
- Salesforce
- Logistics
Languages
English
Professional
Spanish
Professional
Timeline
Office Administrator
Primoris Services Corporation
03.2023 - 12.2023
Customer Service Representative
Senture
02.2020 - 06.2022
Customer Service Representative
Teleperformance
01.2019 - 01.2020
High School Diploma -
PSJA Memorial High School
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