America Hernandez
Dalton,NE
Summary
Energetically driven and versatile, with a proven track record at Chick-Fil-A for enhancing team productivity and customer satisfaction. A bilingual communicator and quick learner and quick learner, adept at problem-solving and implementing efficient workflows. Showcase a blend of hard-working independence and adaptable skills, committed to achieving excellence in fast- paced Environments.
Overview
4
4
years of professional experience
Work History
Front of House Director
Chick-Fil-A Dalton Mall
Dalton, GA
07.2022 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of task
- Improving customer satisfaction with timely response to inquires, addressing concerns, and finding effective solutions
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members
- Enhancing communication within the team by holding regular meetings and encouraging open dialogue among all team members
Gondolier's Pizza
Marco Avila
Dalton, GA
03.2022 - 07.2022
- Greeted customers entering the store and responded promptly to customer needs
- operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Dalton High School
Dalton, GASkills
- Independent
- Hard Working
- Problem Solving
- Versatile
- Bilingual
- Quick Learner
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Director
Chick-Fil-A Dalton Mall
07.2022 - Current
Gondolier's Pizza
Marco Avila
03.2022 - 07.2022
High School Diploma -
Dalton High School