America Huerta

• Created comprehensive reports on group sales performance for management review.
• Managed customer relationships with corporate clients and travel agents to maximize revenue potential.
• Conducted weekly meetings with team members to discuss challenges and successes in the market.
• Collaborated with other departments to ensure smooth operations of group sales events.
• Tracked industry trends, competitor analysis, and customer needs in order to identify opportunities for growth.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Established relationships with key clients, while maintaining existing customer base.
• Performed administrative tasks such as creating contracts, invoices, purchase orders.

• Uncover extended stay opportunities to create base business with longevity and profitability.
• Execute contracts and proposals.
• Follow up with post group/meeting procedures to maintain existing accounts and ensure repeat business.
• Work with operations team to insure successful group and event interaction.
• Sustain a professional working relationship with VisitDallas, local organizations and key corporate travel offices.
• Managed office equipment and supply inventory to ensure smooth operations.

• Handled all incoming business and client requests for information.
• Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
• Liaised with customer, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

* Achieved “Employee of the Year – 2018”
* Achieved “Associate of the Month- October 2018”

• Greeted guest at front desk and engaged in pleasant conversations while managing check-in process.
• Swiftly responded to room requests and other inquiries made via establishment website, email, or phone.
• Answered multi-line phone system to respond to inquiries and transferred calls to correct departments and personnel.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Maintained financial accuracy by collecting deposits, fees, and payments.
• Fostered strong working relationships with all hotel departments and staff members.
  * Achieved “Associate of the Month- November 2017”