America Maciel Martinez
Minneapolis,MN
Summary
Motivated individual with experience in customer service and healthcare. Skilled in building relationships and understanding patient needs. Strong communication and interpersonal skill, fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new patients. Comfortable working in fast-paced environment, including in and outgoing calls, multitasking, while maintaining a positive environment.
Overview
8
8
years of professional experience
Work History
Clinic Business Representative
Allina Health
11.2022 - Current
- Resolving guest issues promptly, handling situations calmly and professionally while following proper protocols.
- Greeting patients upon arrival, while maintaining an organized, welcoming lobby where I offer assistance, and answer questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Bilingual Billing Representative - WFH
C.H. Robinson
03.2020 - 08.2022
- Enhanced client satisfaction with prompt resolution of billing inquiries.
- Researched and resolved billing discrepancies to enable accurate billing in both Spanish and English.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bilingual Billing Representative
Blue Cross Blue Shield of Minnesota
06.2019 - 02.2020
- Identified, researched, and responded to customer concerns and questions on daily basis.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Consistently maintained a professional demeanor under pressure during high-call volume periods.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Production Line Leader
Illume Candles
06.2018 - 05.2019
- Optimized workflow through regular communication with colleagues to prioritize tasks based on urgency and importance.
- Double-checked completed work and staged in appropriate areas for supervisor approval.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Collaborated with other leaders and executives to direct workflow and support operations.
Cashier
Holiday Gas Station
06.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate information and detail.
- Helped customers complete purchases, locate items, and join reward programs to help them save.
Education
Generals - Nursing
Normandale Community College
Bloomington, MN06.2017
Diploma -
Burnsville High School
Burnsville, MN06.2016
Skills
- Technical Understanding
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Organizational Skills
- Relationship and Team Building
- Adaptability and Reliability
- Attention to Detail
- Active Listening
- Effective Communication
Timeline
Clinic Business Representative
Allina Health
11.2022 - Current
Bilingual Billing Representative - WFH
C.H. Robinson
03.2020 - 08.2022
Bilingual Billing Representative
Blue Cross Blue Shield of Minnesota
06.2019 - 02.2020
Production Line Leader
Illume Candles
06.2018 - 05.2019
Cashier
Holiday Gas Station
06.2016 - 05.2017
Generals - Nursing
Normandale Community College
Diploma -
Burnsville High School