AMERICA OCHOA
Los Angeles,US
Summary
Problem resolution Positive and friendly Customer-oriented MS Office People-oriented Stocking Credit card transactions Detail-oriented Cash handling and management Supervision Motivated team player Inventory controls.
Overview
18
18
years of professional experience
Work History
Sales Associate
Populus Financial
06.2022 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Promoted new products to our customers and explained to them what the features are.
Cashier
Canton Foods
05.2022 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
BOH Team Member
Chik-Fil-A
04.2022 - 05.2022
- Maintained and sanitized service stations, prep areas and countertops.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Shift Manager
Yoshinoya
07.2007 - 04.2022
- Handled all customer complaints professionally, putting customer satisfaction first
- Was in charge of answering customer questions about merchandise and pricing
- Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
- Worked closely with team members to schedule breaks and shifts to comply with state regulations
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Was in charge of supervising employees and ensuring that food and service quality met company standards
- Collaborated with colleagues to improve customer service and manage the storefront
- Provided prompt and courteous assistance to customers in person and over the phone
- Was in charge of pricing merchandise, stocking shelves, and taking inventory of supplies
- Ensured that employees were productive and on task in order to meet business and customer needs.
Guest Service
AEG Presents
05.2019 - 02.2020
- Answer guests' questions and address any concerns they may have
- Greeted them and offered assistance when guests arrived
- Greet each guest and identify any tickets that have been requested
- Investigated guest challenges and sources of dissatisfaction to provide timely resolution
- Assist with other functions as directed by the managers.
Cashier
Tacos El Unico ADAMS
06.2005 - 12.2006
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Learned how to deal with checks and credit cards
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
- Counted the cash in the register drawer at the start and end of each shift
- ServSafe, Certified Medical
- Certifications
Education
M.A - undefined
ICDC College
2010
undefined
Manual Arts Sr High School
2002
Skills
- Money Transfer Systems
- Guest Relations
- Customer Service
- Verbal Communication
- Multitasking Strengths
- Time Management
- Cash Register Operation
- POS System Operations
- Listening Skills
- Verbal and Written Communication
- Store Opening and Closing
- Teamwork and Collaboration
- Customer Seating
- Returns and Refunds
- Credit and Cash Transactions
- Answering Customer Questions
Timeline
Sales Associate
Populus Financial
06.2022 - Current
Cashier
Canton Foods
05.2022 - 06.2022
BOH Team Member
Chik-Fil-A
04.2022 - 05.2022
Guest Service
AEG Presents
05.2019 - 02.2020
Shift Manager
Yoshinoya
07.2007 - 04.2022
Cashier
Tacos El Unico ADAMS
06.2005 - 12.2006
M.A - undefined
ICDC College
undefined
Manual Arts Sr High School
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