Summary
Overview
Work History
Education
Skills
Timeline
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America Reyes

Wilson,NC

Summary

I believe I make a great addiction to the team given my great communication skills and my ability to learn fast and pay close attention to detail. My main strength would be that I am very invested in the training process, I like to ask many questions to ensure I am well trained and have a good understanding of the companies policies. I believe its important to have a good relationship with the people you work with but also maintain it at a professional level.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Battery Watering Technologies
01.2023 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change.

Store Manager

Five Below
08.2022 - 12.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Interacted well with customers to build connections and nurture relationships.

Retail Sales Associate

Ross Dress For Less
01.2022 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Arts - Liberal Arts And General Studies

Wilson Community College
Wilson, NC
10.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Quality Assurance Controls

Timeline

Customer Service Representative

Battery Watering Technologies
01.2023 - 09.2023

Store Manager

Five Below
08.2022 - 12.2022

Retail Sales Associate

Ross Dress For Less
01.2022 - 07.2022

Associate of Arts - Liberal Arts And General Studies

Wilson Community College

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America Reyes