AMERICA ROBLES
Beaumont,Tx
Summary
Detail-oriented banking professional with 7+ years of experience in compliance-driven environments. Skilled in reviewing financial documents, identifying discrepancies, and ensuring adherence to regulatory standards. Bilingual in English and Spanish with strong organizational, documentation, and process improvement abilities. Eager to bring my attention to detail and compliance experience to a quality assurance role in higher education.
Overview
10
10
years of professional experience
Work History
Member Service Representative II
Education First Federal Credit Union
03.2021 - Current
- Opened consumer and business accounts, Certificates of deposit, as well as monetary deposits and withdrawals
- Participated in pilot testing of new account-opening software; contributed ideas that improved documentation flow.
- Review credit reports, verify employment, calculate income, and assess collateral for loan applications to support underwriting decisions.
- Reviewed and maintained loan title documentation to ensure compliance with internal and legal standards.
- Provided IRA account setup and maintenance services to clients, including opening accounts and transferring of assets
Sales and Service Advisor
BBVA
10.2018 - 03.2021
- Processed an average of 100 transactions per day with 99.9% accuracy
- Collaborate with team members to achieve branch goals and enhance overall customer satisfaction.
- Generated sales leads through outbound calls or referrals from existing customers
- Assessed customer needs to recommend appropriate financial products and services.
- Balanced cash drawer and ATMs daily, ensuring accuracy and regulatory compliance.
Collector Agent
Triangle Loan
11.2015 - 10.2018
- Managed collection tasks for a portfolio of 100+ clients with outstanding dues
- Reduced delinquency rates through proactive communication and follow-up.
- Conducted risk assessments based on client profiles.
- Increased recovery rates by conducting thorough account research and identifying potential sources of repayment.
Education
Bachelor of Science - Industrial Engineering
Lamar University
Beaumont, TXSkills
- Compliance and Risk Awareness
- Microsoft Office Suite
- Time Management & Organization
- Bilingual-English and Spanish
- Problem-solving
- 10-Key Proficient
Timeline
Member Service Representative II
Education First Federal Credit Union
03.2021 - Current
Sales and Service Advisor
BBVA
10.2018 - 03.2021
Collector Agent
Triangle Loan
11.2015 - 10.2018
Bachelor of Science - Industrial Engineering
Lamar University
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