America Santos Barros
Elkhart,IN
Summary
Dynamic and compassionate professional with experience at Beacon Health System and as a full-time student nurse, excelling in patient advocacy and effective communication. Proven ability to enhance visitor engagement and satisfaction through proactive support and resource recommendations. CPR/AED certified and fluent in English and Spanish, fostering a welcoming environment for diverse populations.
Overview
3
3
years of professional experience
Work History
Fitness Information Desk Staff
Beacon Health System (Elkhart Health & Aquatics)
08.2023 - Current
- Facilitated smooth check-in processes for guests attending special events, contributing to an overall positive experience for attendees.
- Increased visitor engagement by recommending relevant resources and services based on individual needs.
- Improved visitor satisfaction by proactively addressing inquiries, concerns, and complaints.
- Supported event planning efforts by distributing marketing materials and answering questions about upcoming events.
- Provided support during high-traffic periods by efficiently managing multiple inquiries simultaneously while maintaining a professional demeanor.
- Utilized my Spanish language skills to effectively communicate with and support Spanish-speaking patients, enhancing their understanding and comfort within the healthcare facility.
Student Nurse
IUSB
08.2022 - Current
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Learned to conduct comprehensive patient assessments (vital signs, history taking, physical exams).
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Provided direct patient care under RN supervision, including hygiene, mobility, and nutrition support.
- Administered medications and treatments to patients under supervision, ensuring adherence to hospital policies and patient care plans.
- Ensured clean and safe environment for patients by effectively managing supplies and equipment in nursing unit.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Educated patients and families on health promotion strategies, disease prevention, and self-care management techniques.
Cashier/Shift Supervisor
Martins Grocery Store
04.2022 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Concord High School
59117 Minuteman Way Elkhart,IN 4651706-2022
Skills
- CPR/AED Certified
- Fast learner
- Empathy and patience
- Teamwork and collaboration
- Compassionate communication
- Patient advocacy
- HIPAA guidelines
- Fluent in English and Spanish
Timeline
Fitness Information Desk Staff
Beacon Health System (Elkhart Health & Aquatics)
08.2023 - Current
Student Nurse
IUSB
08.2022 - Current
Cashier/Shift Supervisor
Martins Grocery Store
04.2022 - 08.2024
High School Diploma -
Concord High School
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