America Sorto
Baltimore,MD
Summary
Driven Receptionist with proven expertise in office management and clerical support, honed at JK HEALTH SYSTEMS. Excelled in project coordination and administrative support, enhancing team productivity and efficiency. Demonstrated exceptional organizational skills and a service-oriented mindset, achieving significant improvements in client satisfaction and operational workflows.
Overview
1
1
year of professional experience
Work History
Receptionist
JK HEALTH SYSTEMS
02.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Skills
- Clerical Support
- Project Coordination
- Scheduling
- Office Management
- Administrative Support
- Technical Support
- Bookkeeping
- Service-oriented mindset
- Scheduling appointments
- Record preparation
- Organization skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
JK HEALTH SYSTEMS
02.2024 - Current
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