America Sorto
Baltimore,MD
Summary
Dedicated professional with a proven track record in cleaning services and patient services coordination, notably with JK Health System. Excelled in building trust through exceptional attention to detail and strong relationship management. Achieved streamlined operations and enhanced client satisfaction by leveraging multitasking abilities and maintaining high confidentiality standards. Skilled in both residential and commercial cleaning, demonstrating outstanding organizational and communication skills.
Overview
2025
2025
years of professional experience
Work History
Cleaning Services
Self Employed
- Communicated with homeowner via phone or text.
- Built strong relationships with customers based on professionalism exceptional attention detail.
- Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.
- Residential and commercial cleaning, offices, and buildings
- Total management of clients and work staff
- proficient in deep cleaning techniques or residential, commercial and industrial spaces
- skilled in safe handling and use of cleaning equipments, tools an chemicals
Receptionist
JK Health System
02.2022 - Current
- Greeted incoming visitors and customers professionally and amicably whilst provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
Receptionist
Total Care and Health Services
02.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- works well with excel pages
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Resolved customer problems and complaints.
Education
Dundalk High School
Baltimore, MDSkills
- Customer orientation
- Effective communication and social skills
- Ability to work in a team
- Efficient organization and time management
- Problem resolution and decision making
- Computer skills
- Competent microsoft skills
- Ability to train staff to the highest standards of customer service
- Costumer satisfaction, and a rise in sales through upselling techniques
- Over see employee work to ensure compliance with company police regulations and safety guidelines
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Receptionist
JK Health System
02.2022 - Current
Receptionist
Total Care and Health Services
02.2021 - 01.2023
Cleaning Services
Self Employed
Dundalk High School