America Tlaczani-Cuahuizo
Columbia,SC
Summary
Skilled AR Analyst with background in Accounts Receivable, finance management, and credit control. Strengths include robust analytical skills and sharp eye for detail, ensuring accuracy in all tasks related to invoice processing, payment tracking, and financial reporting. In previous roles, I have implemented effective collection strategies that significantly improved cash flow while maintaining strong customer relationships.
Overview
8
8
years of professional experience
Work History
Waitress
Chili's Bar and Grill
Columbia , SC
09.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers, or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Account Receivable Associate
Breakthru Beverage
Ridgeway, SC
06.2022 - Current
- Review accounts on monthly basis to assess aging and pursue collection of funds
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options
- Performed targeted collections on past due accounts
- Handled day-to-day accounting processes to drive financial accuracy
- Matched purchase orders with invoices and recorded necessary information
- Reviewed account data and activity to devise financial estimation reports and adjustments
- Gathered, evaluated and summarized account data in detailed financial reports
- Entered figures using 10-key calculator to compute data quickly
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Fintech, SAP, ECP and Webxtender.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Submitted check deposits to record money received
- Managed and responded to correspondence and inquiries from customers and vendors
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Supported management by processing invoices and documents with consistent on-time delivery
Customer Service Cashier
Walgreens
Columbia, United States
01.2023 - 05.2024
- Resolved customer complaints, and maintained a clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Met customer service goals, and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Processed customer orders, and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty
- Maintained customer satisfaction with quick and professional handling of product returns
- Worked with the floor team and managers to meet a wide range of customer needs.
- Learned duties for various positions, and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy
Appliances Sales Specialist
Lowes Home Improvement Stores
Columbia, South Carolina
03.2022 - 12.2022
- Help customers complete purchases, locate items and join reward programs
- Greeted customers and helped with product questions, selections and purchases
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
- Relayed information regarding current store promotions, sales and special events to customers
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs
- Followed up with vendors and customers to resolve delivery orders quickly
- Certified/licensed in operating Order picker and Forklift
- (Lowe's only)
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Operated store equipment to promote safety and reduce injury
- Utilized Red Vest, Sterling, Genesis & Zebra to check item availability in store inventory
Administrative Specialist II/Compliance Officer
South Carolina DMV
Columbia, South Carolina
07.2019 - 06.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Process DL credentials to customers
- Process Applications for International Customers
- Research, evaluate documents for authenticity
- Verifies validity of USCIS documents in Systemic Alien Verification for Entitlements
- Great at communicating with people via phone or via email or mail
- Explains procedures, policies and South Carolina laws relating to driver licensing requirements for International Customers
- Verifies validity of USCIS documents in Systemic Alien Verification for Entitlements
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Resolved customer concerns efficiently to promote satisfaction and loyalty
Front End Cashier Assistant
Lowe's Home Improvement
04.2021 - 03.2022
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Informed front end manager of equipment repair and replacement needs to maintain operations
- Maintained organized and orderly front end and removed carts, baskets and debris
- Approached every question or concern with calm and level-headed approach
- Operated register system to process new purchases, item returns and merchandise exchanges
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
- Called for back up cashiers during peak times to minimize wait time for customers
- Greeted customers and responded to requests for information
- Answered questions about store policies and addressed customer concerns
- Performed returns with cash, cards and store credit
Front End /Waitress
Schiano's Old Tyme Pizza Restaurant
01.2017 - 04.2021
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
- Bussed and reset tables to keep dining room and work areas clean
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
Education
High School Diploma -
Spring Valley High School
Columbia, SC06.2019
Skills
- Problem Solving
- Reliable and responsible
- Cooperative attitude
- Understanding Customer Needs
- Calm and professional under pressure
- Detail-Oriented
- Fast Learner
- Highly Efficient and Productive
- Multitasking and Prioritization
- Document management
- Website Navigation
- Maintaining Clean Work Areas
Languages
Fluent in Spanish & English.
Timeline
Waitress
Chili's Bar and Grill
09.2024 - Current
Customer Service Cashier
Walgreens
01.2023 - 05.2024
Account Receivable Associate
Breakthru Beverage
06.2022 - Current
Appliances Sales Specialist
Lowes Home Improvement Stores
03.2022 - 12.2022
Front End Cashier Assistant
Lowe's Home Improvement
04.2021 - 03.2022
Administrative Specialist II/Compliance Officer
South Carolina DMV
07.2019 - 06.2022
Front End /Waitress
Schiano's Old Tyme Pizza Restaurant
01.2017 - 04.2021
High School Diploma -
Spring Valley High School