Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

America Zepeda

San Diego,CA

Summary

A dedicated customer service professional with 5 years of experience in appointment booking and serving customers, fluent in both Spanish and English. Proven ability to thrive in fast-paced environments, handle multiple phone lines, and deliver exceptional service under pressure. Seeking a challenging role where I can leverage my skills to exceed customer expectations and contribute to the success of the team.

Overview

6
6
years of professional experience

Work History

Stylist/Receptionist

Almeri Beauty Studio
San Diego
07.2020 - Current
  • Greeted customers, answered phone calls and responded to emails in a timely manner.
  • Provided information about services, products and prices to customers.
  • Scheduled appointments using salon software system.
  • Processed payments for services rendered.
  • Maintained up-to-date records of customer visits and purchases.
  • Performed inventory checks on hair care products, tools and other supplies as needed.

Stylist

Hair Drezzers On Fire
San Diego
09.2020 - 06.2023
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.

Salon Manager

Color Bar SD
San Diego
08.2018 - 09.2020
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Developed policies and procedures to ensure customer satisfaction and safety standards were met.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • Resolved customer complaints in a timely manner while maintaining positive relationships with clients.

Admin Assistant / Receptionist

United States Karate Academy
San Diego
01.2018 - 04.2019
  • Greeted customers and visitors in a professional manner.
  • Answered phone calls, responded to inquiries and transferred calls as required.
  • Scheduled meetings, conference rooms and appointments for staff members.
  • Provided administrative support including typing, photocopying, faxing and filing documents.
  • Collected payments from customers over the phone or in person.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

Beauty

Paul Mitchell The School San Diego
San Diego, CA
05-2018

High School Diploma -

Otay Ranch High School
Chula Vista, CA
06.2016

Skills

  • Bilingual fluency in Spanish and English
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively under pressure and prioritize tasks
  • Client Relationship Building
  • Appointment Confirmation

Languages

English
Professional
Spanish
Professional

Timeline

Stylist

Hair Drezzers On Fire
09.2020 - 06.2023

Stylist/Receptionist

Almeri Beauty Studio
07.2020 - Current

Salon Manager

Color Bar SD
08.2018 - 09.2020

Admin Assistant / Receptionist

United States Karate Academy
01.2018 - 04.2019

Beauty

Paul Mitchell The School San Diego

High School Diploma -

Otay Ranch High School

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America Zepeda