American Lovejoy
Inwood
Summary
OBJECTIVES To obtain a position that will enable me to use my existing technical knowledge, organizational skills, educational background, and ability to work well with people while affording me the opportunity to expand my experience, career and educational goals. Continue to develop my knowledgebase and skill expertise to be able to help others to develop and attain goals. Further expand my current field of knowledge upon my current field
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx Ground
10.2021 - Current
- Operations Manager on the Outbound Sort from October 2021-December 2022.
- Assisted with PnD Operations, Dock Operations, and ISP/TSP contractors in driving the Winchester Outbound towards Top 5 Outbound operations in the Potomac based upon Priority Metrics from the Bottom 50 Outbound operations in the network upon arrival
- Improved Outbound TLS from a 96% average upon arrival to above the 98.8% goal consistently
- Improved OVN service from average of 82% to 95% or better consistently through spring 2022 until December of 2022. Gave detailed responses and action plans that were enacted and put in place to push service in the correction.
- Improved TLH productivity from the low 60s to above goal from May 2022 to December 2022.
- Improved the Winchester Outbound daily DPUs to Hagerstown from six daily trailer DPUs in October 2021 to zero DPUs by January 2022
- Certified the Outbound Sort three months in a row from October 2022 to December 2022 with the Outbound still being certified to present day.
- Currently working on the Preload sort working with PnD to improve areas of opportunity in service improvements. Areas of opportunity are currently Contractor DNAs, Preload Wrap-up, Package Handler Misloads, timely ITQA to proactively prevent future issues.
Operations Manager
FedEx Ground
01.2019 - 10.2021
- Managed approximately 30 switcher personnel and wagons during a Midnight sort daily with upwards of 38 switcher personnel during Peak Season
- Experienced in eYMS and TMS operations
- Experience with running the Central Control board for all hub operations
- Assisted in the Hagerstown Hub Relief effort for East Baltimore P209 from February 2021 to April 2021 in advising and training of managers/package handlers for the Outbound sort
Package Handler - Switcher
FedEx Ground
04.2017 - 01.2019
Shift Leader
Dunkin Donuts & Baskin Robbins
10.2015 - 04.2017
Volunteer
Family Readiness, US Army
01.2010 - 04.2017
- 157th Military Police Company, Assisted group of other volunteers with organization of events for the 157th Military Police Company
- Participated in servicing the soldiers during various events held by the 157th such as Christmas dinner, Halloween events, and picnics for the soldiers and their families
- Worked with group of volunteers to determine and solve logistical issues surrounding organization of various events.
Associate, Youths Program
AmeriCorps Vista Summer, WVNG Child
06.2015 - 08.2015
- Organized, helped deliver and inventory stock for specific events
- Maintained close public relationships with military families, soldiers, and their children in performance of duties
- Tracked various documents such as sign-in sheets for soldiers & families, stock reports of various supplies
- Created after-action reports of actions and experiences as pertained to specific events and activities.
Switcher, Yard Manager
- 1 1
- Experienced in all dock operations including unload, loadside, Central Control
- Certified
- 2021
- Responsible for hiring, interviewing, and training over 30+ new switcher personnel for the Midnight, Sunrise, HAGE Local P217 operations
- Maintained consistent average VEDR Scores of below 6 during
Education
High School Diploma -
Eastern Panhandle Christian Academy
Additional Information
- Experience in TMS and Linehaul dispatch (Hub and station experience) along with driver run times and TSP operations
- Experience with Customer Spots sights for trailers and equipment while managing trailer pick up times to optimize Outbound OVN packages to arrive and be completed by cut times.
- Experience with working with ISP & TSP BCs/AOs to improve driver arrival times to stations to improve Outbound Overnight service while focusing on the customer experience
- Experience with TAPs, equipment balancing, and LPSAP process
Timeline
Operations Manager
FedEx Ground
10.2021 - Current
Operations Manager
FedEx Ground
01.2019 - 10.2021
Package Handler - Switcher
FedEx Ground
04.2017 - 01.2019
Shift Leader
Dunkin Donuts & Baskin Robbins
10.2015 - 04.2017
Associate, Youths Program
AmeriCorps Vista Summer, WVNG Child
06.2015 - 08.2015
Volunteer
Family Readiness, US Army
01.2010 - 04.2017
Switcher, Yard Manager
- 1 1
High School Diploma -
Eastern Panhandle Christian Academy