Amerie Guest
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Food Lion through effective conflict resolution and exceptional service. Skilled in cash handling and relationship building, adept at multitasking and problem-solving. Achieved significant improvements in customer engagement and repeat business by leveraging teamwork and communication skills. Highly experienced customer service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Shoe Dept. Encore
06.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Customers Service Representative
Food Lion
08.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Goodwill Store
07.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
BBA - Business
Western Carolina University
Cullowhee, NC05.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
- Relationship Building
- Cash Handling
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Conflict Resolution
- Store Opening and Closing
Event Planning
I plan parties and events for my family members, I have also used my skills to organize a bake sale for my club at school.
Timeline
Sales Associate
Shoe Dept. Encore
06.2024 - 07.2024
Customers Service Representative
Food Lion
08.2022 - 05.2023
Sales Associate
Goodwill Store
07.2020 - 03.2022
BBA - Business
Western Carolina University