Summary
Overview
Work History
Skills
References
Timeline
Generic

Amerique Hill

3922 W Yucca St. Phoenix,AZ

Summary

Patient-focused Clinic Manager equipped with administrative and customer service expertise. Excels at providing streamlined healthcare services and ensuring practice operations are coordinated seamlessly by overseeing patient communications, product and procedure information and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

10
10
years of professional experience

Work History

Clinic Manager

Innate Healthcare Institute
Phoenix, AZ
06.2020 - Current
  • Resolved patient and employee complaints in a timely manner by following up on issues and taking corrective action when necessary
  • Participated in the interview process for new personnel at the clinic
  • Managed comprehensive payroll operations for the entire organization
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
  • Directed the calculation, management, and procurement of inventory supplies encompassing biologic products, laboratory and medical supplies, office and stationery necessities, and various office requisites
  • Instrumental in facilitating company expansion from a team of three employees to twelve, contributing to the transformation of a small-scale business into a multi-million-dollar thriving establishment

Patient Care Coordinator

Innate Healthcare Institute
Phoenix, AZ
06.2020 - Current
  • Managed daily operations of the clinic, including scheduling appointments and assigning staff
  • Maintained accurate records of all patient care activities using electronic health record systems
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments
  • Obtained informed consent and payment documentation from patients and filed in system

Front Desk Manager

Stem Cell Centers
Phoenix, AZ
09.2018 - 02.2020
  • Responsible for managing the daily operations of the front office, including greeting patients, answering phone calls and emails
  • Assisted in training new staff members across all practice locations in order to maintain high standards of performance
  • Managed inventory levels for supplies used at the clinic such as patients rewards items, stationary items, and biologic's products
  • Provided support during events held outside of the clinc such as seminars, health expos, and out of state training summits

Fine Dining Server

Princess Cruise Lines Ltd.
Trapper Creek, AK
04.2018 - 09.2018
  • Provide guests with luxurious dining experience by providing attentive and prompt service
  • Ensure food safety and health code standards are practiced by myself and other coworkers
  • Maintain positive work ethic throughout entire duration of seasonal employment

Front Office Supervisor

North Central Group
Phoenix, AZ
08.2014 - 04.2018
  • Supervised the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
  • Handled guest comments, requests, concerns, and complaints, and communicate with necessary departments to ensure guest satisfaction and resolution
  • Effectively train and assist team members in hotel policies, services, events, and overall knowledge of hotel practices
  • Ensured guest requests are met, billing instructions are followed and valid method of payment established
  • Processed all cash and credit card transactions; posted all charges; and generated necessary reports to monitor revenue
  • Promoted progressively from the role of Housekeeper to Food and Beverage Associate, then to Front Desk Agent, culminating in the position of Front Desk Supervisor over a four-year tenure

Skills

  • Operations Management
  • Patient Care Coordination
  • Administrative Leadership
  • Articulate Communication
  • Advanced in conflict resolution
  • Intermediate knowledge of Regenerative Medicine

References

  • Dr. Travis Whitney, Founder and CEO of Innate Healthcare Institute, drwhitney@innatehealthcare.org
  • Dr. Miriam Levering, Regenerative and Family Medicine Doctor

Timeline

Clinic Manager

Innate Healthcare Institute
06.2020 - Current

Patient Care Coordinator

Innate Healthcare Institute
06.2020 - Current

Front Desk Manager

Stem Cell Centers
09.2018 - 02.2020

Fine Dining Server

Princess Cruise Lines Ltd.
04.2018 - 09.2018

Front Office Supervisor

North Central Group
08.2014 - 04.2018

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Amerique Hill