Amerysse Cervantes
Grand Prairie,TX
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
2
2
years of professional experience
Work History
Junction Agent
Virgin Hotels
Dallas, TX
04.2024 - Current
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed basic bookkeeping and document filing.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Leasing Agent Assistant
CAF Management
Irving, Texas
05.2022 - 10.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Detailed application requirements and answered questions from prospective tenants.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Tracked leads using CRM software and followed up with interested parties.
Manager on Duty
Juiceland
Dallas, TX
04.2022 - 10.2022
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Pennfoster
Pennsylvania Furnace, PA03-2019
Skills
- Customer Complaint Resolution
- Problem-Solving
- Flexible Schedule
- Professional Networking
- Product Sales
- Public Speaking
- Clear Communication
- Critical Thinking
- Positive Attitude
- Special Events Organization
Languages
Spanish
Native/ Bilingual
Timeline
Junction Agent
Virgin Hotels
04.2024 - Current
Leasing Agent Assistant
CAF Management
05.2022 - 10.2023
Manager on Duty
Juiceland
04.2022 - 10.2022
High School Diploma -
Pennfoster