Summary
Overview
Work History
Education
Skills
Timeline
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Ames Carr

Philadelphia,PA

Summary

Experienced Front of House Associate with background in providing top-tier customer service and managing staff. Strengths include exceptional communication, conflict resolution, and team leadership skills. Previous work has made significant contributions to maintaining a welcoming environment and efficient operations within high-volume hospitality settings.

Overview

9
9
years of professional experience

Work History

Front of House Associate

Quintessence Theatre Group
10.2023 - Current
  • Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
  • Greeted customers and provided information regarding ticketing services.
  • Performed data entry tasks such as entering customer information into databases.
  • Operated point-of-sale systems efficiently and accurately.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Monitored inventory levels of food supplies in order to prevent shortages during busy periods.

Program Coordinator

The Wardrobe
11.2021 - 02.2023
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Answered phone calls to assist customers with questions and orders.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Watched market and emerging fashion trends in order to keep stock fresh and current.
  • Created visual displays to showcase clothing, accessories and other fashion merchandise.
  • Developed long-lasting relationships with clients through one-on-one store interactions.

Food and Beverage Attendant

Birchtree Catering
05.2021 - 08.2022
  • Arranged event seating and tables to meet detailed client specifications.
  • Served hot and cold food and beverages to patrons.
  • Resolved guest inquiries and issues.
  • Assisted in the takedown of event equipment and maintained cleanliness.
  • Performed setup and breakdown of various food stations


Sales Associate

Spencer's Gifts
06.2020 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Toys"R"Us
03.2016 - 01.2017
  • Handled customer purchases and returns
  • Worked with display items to advertise new products
  • Checked and noted store inventory
  • Maintained clean register area and showroom floor
  • Trained newly hired employees
  • Maintained security key of locked products
  • Showroom floor assistance of customers with purchases and inquiries
  • Resolved customer issues/concerns

Education

High School Diploma -

Frankford High School
Philadelphia, PA
06-2015

Skills

  • Customer service expertise
  • Phone etiquette
  • Food safety awareness
  • Cash handling proficiency
  • Customer service
  • Guest relations
  • POS system operation

Timeline

Front of House Associate

Quintessence Theatre Group
10.2023 - Current

Program Coordinator

The Wardrobe
11.2021 - 02.2023

Food and Beverage Attendant

Birchtree Catering
05.2021 - 08.2022

Sales Associate

Spencer's Gifts
06.2020 - 10.2021

Sales Associate

Toys"R"Us
03.2016 - 01.2017

High School Diploma -

Frankford High School

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Ames Carr