Amesika Gbegnon

In my current role at UPS, I assist with sorting, processing, and handling packages to ensure they are accurately prepared for delivery. I help load and unload trucks, organize shipments based on delivery routes, and make sure packages are scanned and tracked correctly in the system. I also follow safety procedures, work efficiently in a fast-paced environment, and collaborate with team members to meet daily deadlines and keep operations running smoothly.

As a Retail Sales Associate at TJ Maxx, I provided friendly customer service by answering questions and helping customers find merchandise throughout the store. I operated the cash register, processed purchases, returns, and exchanges, and helped maintain an organized and well-stocked sales floor by arranging displays and restocking items. I also assisted with fitting rooms, supported loss prevention efforts, and worked with team members to keep the store running smoothly in a fast-paced environment.

As a Customer Service Associate at The Home Depot, I assisted customers by answering questions, helping them find products, and ensuring a smooth shopping experience. I handled returns, exchanges, and payments, operated the register, and supported online order pickups and deliveries. I also resolved customer issues professionally, answered phone calls, and coordinated with other departments. This role required strong communication, basic computer skills, and the ability to multitask in a fast-paced environment while keeping customers satisfied.