Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMETHYS MCBRIDE

Stone Mountain,GA

Summary

Customer service representative with expertise in complaint resolution and data entry. Demonstrated success in managing customer inquiries while achieving high satisfaction ratings. Strong communication skills enhance customer interactions and problem-solving capabilities.

Overview

13
13
years of professional experience

Work History

Mover/Call Center Customer Service Representative

Atlanta Peach Movers
Doraville , Atlanta
04.2021 - Current
  • Managed customer inquiries via phone, email, and live chat, ensuring timely resolution of issues.
  • Engaged customers on phone with positive attitude, asking targeted questions to accurately identify needs.
  • Performed follow-up communications to verify customer satisfaction and address any outstanding concerns.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Remote/Truck Dispatcher

MM Barark LLC
San Francisco, California
06.2015 - 04.2021
  • Input client information into spreadsheets and company database for quick access to essential data.
  • Engaged customers on phone to gather information and clarify needs, ensuring tailored support and effective communication.
  • Addressed complaints by identifying issues and implementing effective solutions to enhance customer satisfaction.
  • Executed data entry from various sources into computer systems, maintaining accurate records for streamlined operations.

Chat Support Specialist

PatLive
Tallahassee, Florida
05.2013 - 06.2015
  • Resolved escalated customer service issues to strengthen client relationships and enhance satisfaction.
  • Responded to customer inquiries on billing and metering services, providing accurate information to facilitate resolutions.
  • Reviewed documents for accuracy and completeness before processing to ensure compliance and minimize errors.

Education

High School Diploma -

Jeremiah E. Burke High
Boston, MA
06-1993

Skills

  • Complaint resolution
  • Customer service
  • Telephone etiquette
  • Data entry
  • Typing proficiency

Timeline

Mover/Call Center Customer Service Representative

Atlanta Peach Movers
04.2021 - Current

Remote/Truck Dispatcher

MM Barark LLC
06.2015 - 04.2021

Chat Support Specialist

PatLive
05.2013 - 06.2015

High School Diploma -

Jeremiah E. Burke High
AMETHYS MCBRIDE