Customer service representative with expertise in complaint resolution and data entry. Demonstrated success in managing customer inquiries while achieving high satisfaction ratings. Strong communication skills enhance customer interactions and problem-solving capabilities.
Overview
13
13
years of professional experience
Work History
Mover/Call Center Customer Service Representative
Atlanta Peach Movers
Doraville , Atlanta
04.2021 - Current
Managed customer inquiries via phone, email, and live chat, ensuring timely resolution of issues.
Engaged customers on phone with positive attitude, asking targeted questions to accurately identify needs.
Performed follow-up communications to verify customer satisfaction and address any outstanding concerns.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Remote/Truck Dispatcher
MM Barark LLC
San Francisco, California
06.2015 - 04.2021
Input client information into spreadsheets and company database for quick access to essential data.
Engaged customers on phone to gather information and clarify needs, ensuring tailored support and effective communication.
Addressed complaints by identifying issues and implementing effective solutions to enhance customer satisfaction.
Executed data entry from various sources into computer systems, maintaining accurate records for streamlined operations.
Chat Support Specialist
PatLive
Tallahassee, Florida
05.2013 - 06.2015
Resolved escalated customer service issues to strengthen client relationships and enhance satisfaction.
Responded to customer inquiries on billing and metering services, providing accurate information to facilitate resolutions.
Reviewed documents for accuracy and completeness before processing to ensure compliance and minimize errors.
Technical Support Representative /Call Center Customer Service Representative at T-MobileTechnical Support Representative /Call Center Customer Service Representative at T-Mobile