Amethyst Ballard
Covington,KY
Summary
Driven Assistant General Manager and Trainer with several years of experience and a proven track record at Carrols LLC and Jabil, enhancing staff development and customer satisfaction. Excelled in staff supervision and customer relations, significantly boosting team productivity and service quality. Skilled in money handling and fostering strong customer rapport, achieving notable improvements in operational efficiency and customer service excellence.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Carrols LLC
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Trainer I
Jabil
06.2020 - 06.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Medical Specialties - Medical
College America
Colorado Springs, COSkills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Customer rapport
- Policy Enforcement
- Customer Service
- Computer Skills
- Work Planning and Prioritization
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Carrols LLC
03.2023 - Current
Trainer I
Jabil
06.2020 - 06.2022
Medical Specialties - Medical
College America
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